Position SummaryThe
Sr. Program Manager, Asset Lifecycle is a high-visibility individual contributor within Service Operations who functions as the internal expert on product lifecycle management. This person will build the analytical models, strategic frameworks, and cross-functional alignments needed to proactively manage when, why, and how assets are refreshed - moving Quench from a reactive swap posture to a planned, data-driven refresh model.
Key Responsibilities1. Product Lifecycle Strategy & Planning- Define long-range product refresh strategy and cohort-level targets
- Establish prioritization frameworks (age, churn risk, service cost)
- Translate strategy into annual deployment and Capex plans
- Align lifecycle strategy with financial planning cycles
2. Capex Strategy, Modeling & ROI Governance- Build and maintain ROI models linking swaps to churn avoidance and cost savings
- Partner with Finance to support capital planning and allocation decisions
- Quantify trade-offs and inform executive decision-making
- Track realized vs. expected return on asset refresh investments
3. Lifecycle Analytics (Churn & Service Cost)- Quantify relationships between asset age, churn propensity, and service cost
- Develop segmentation models to identify at-risk accounts
- Establish data-driven thresholds where replacement outperforms repair
- Partner with CX and Customer Care to inform retention strategies
4. Proactive Swap Program Design & Execution- Design and scale proactive asset refresh programs beyond organic swap rates
- Define targeting logic, eligibility criteria, and operational workflows
- Partner with Care, Field Service and Scheduling to execute programs
- Develop customer communication strategies with Marketing
5. Cross-Functional Leadership & Performance Management- Lead alignment across Service Ops, Finance, Sales, Product, and Supply Chain
- Establish KPI framework and performance reporting cadence
- Build dashboards and executive reporting for SLT visibility
- Monitor performance vs. plan and drive corrective actions
RequirementsMust Have- 5-8+ years in program management, strategy, or financial analytics
- Strong experience building business cases and ROI models tied to P&L outcomes
- Ability to lead cross-functional initiatives without direct authority
- Strong analytical and data interpretation skills
- Executive-level communication and structured problem-solving
Must Be- Highly analytical with strong business judgment
- Structured thinker who can build frameworks from ambiguity
- Influential collaborator across Finance, Operations, and Commercial teams
- Outcome-focused with accountability for measurable results
- Comfortable operating in a fast-paced, evolving environment
Preferred Experience- Asset-heavy, rental, or subscription business model experience
- Experience with lifecycle, fleet management, or service operations
- Exposure to churn modeling and retention strategies
- Familiarity with Capex planning and asset ROI evaluation
- Experience with BI tools (Power BI, Tableau) and advanced Excel modeling
What We Offer- Medical, Dental, Vision which start day one
- 401(k) match of 50% up to 6%
- Life insurance
- Disability
- Unlimited Paid Time Away
- Parental leave
- Additional voluntary benefits
- Career progression opportunities
- Coaching and professional development
$100,000 - $115,000 a year
Quench offers salary, commission, benefits, and incentive awards.
