Responsibilities

Translate business needs into clarity

Ensure end-to-end requirements are consistently captured and validated, enabling CRM and ERP solutions that reduce rework and accelerate delivery.

Enable fit-for-purpose solutions

Deliver process-driven, scalable solutions across Customer Experience Portals, Lead-to-Cash, Field Service, and Revenue Management that directly improve efficiency and customer experience.

Execute structured intake to enable prioritization

Ensure all requests are consistently documented and assessed, allowing BTS to allocate resources effectively and focus on the highest-value initiatives.

Surface and address process gaps

Proactively identify inefficiencies, dependencies, and unclear ownership during discovery, reducing late-stage issues and ensuring cross-system alignment.

Support seamless delivery

Partner with technical teams to design, test, and deploy solutions that integrate smoothly across systems and minimize disruption to business operations.

Participate in sprint QA testing

Execute functional QA each sprint by validating acceptance criteria, running test cases, logging defects, and collaborating with developers on fixes.

Drive confident adoption

Lead structured UAT and post-implementation support, ensuring new capabilities are adopted by end-users, with measurable improvements in usability and operational performance.

Optimize processes continuously

Regularly evaluate business processes to identify and deliver automation and simplification opportunities, improving efficiency and scalability across teams.

Capabilities

Requirements & Analysis

Skilled at eliciting, analyzing, and translating complex or ambiguous business needs into clear, validated, and testable requirements.

Business Acumen & Prioritization

Understands business goals and value drivers to prioritize initiatives effectively and ensure analysis efforts support organizational strategy.

Communication & Facilitation

Strong communicator who can engage stakeholders at all levels, lead discussions to clarify ownership and priorities, and bring cross-functional teams to alignment.

Structure & Detail Orientation

Brings clarity through consistent documentation, process mapping, and knowledge management.

Continuous Improvement & Adaptability

Comfortable refining intake and analysis frameworks, anticipating risks, and adjusting to fast-paced or ambiguous environments.

Qualifications

Education & Background:
• Bachelor's degree in Computer Science, Business Management, Information Management Systems, or a related field (or equivalent experience).
• 2+ years of experience in a Business Systems Analyst or hybrid cross-functional role (BA/QA/PM) within a software development environment.
• Proven ability to analyze complex business processes, translate them into system requirements, and support delivery across multiple platforms.
• Hands-on experience supporting all phases of the Software Development Lifecycle (SDLC), including requirements, testing, deployment, and post-go-live support.
• Strong communication and facilitation skills; able to work cross-functionally with business users, developers, QA, and external vendors.
• Ability to manage competing priorities in a fast-paced environment while maintaining accuracy and attention to detail
• Self-starter with the ability to drive clarity, structure, and documentation independently.
• Familiarity with development management tools such as JIRA, Confluence, and other software development management /documentation platforms.
• Exposure to both business process modeling and technical requirements gathering (system inputs/outputs, data flows, integrations).
•Certifications & Development (Advantageous)
• Salesforce Administrator or Trailhead badges (preferred but not required)
• Exposure to Agile or Scrum methodologies (certifications a plus: Scrum Foundations, Certified Scrum Master)
• Interest in process improvement (Lean, Six Sigma, etc.)

$83,600 - $95,000 a year

Full Salary Range: $83,600/year (minimum), $89,300/year (midpoint), $95,000/year (maximum).

Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.