What you'll be doing

As part of CIBC's team, the Business Systems Analyst supports process and operations automation initiatives that improve efficiency, strengthen controls, and enhance business performance. As a Business Systems Analyst, you'll work closely with business and technology partners to assess current-state processes, identify manual or repetitive activities, and recommend automation solutions that improve consistency and streamline operations. You'll help define system scope and objectives, document and validate requirements, support implementation, deliver training, and provide end-user and operational support. You'll also use sound judgment in your day-to-day work to resolve issues within scope, refine processes after launch, and identify opportunities to scale automation across the business. Through your work, you'll help ensure process changes are well understood, project governance standards are followed, and automation initiatives deliver meaningful value.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Process discovery and requirements gathering - Partner with business teams to understand current workflows, document business requirements, and identify opportunities to automate manual, repetitive, or control-sensitive processes. Lead discussions, ask thoughtful questions, and translate business needs into practical automation requirements.
• Automation delivery - Support the design and implementation of automation solutions that improve operational efficiency, reduce manual effort, minimize errors, and strengthen process standardization. Contribute to business rules, process maps, solution documentation, and requirements that support operational improvement.
• Solution analysis and implementation support - Work with business and technology partners to validate proposed solutions, support testing and implementation activities, and help ensure process changes are adopted successfully. Define future-state workflows and support the transition from manual to automated operations.
• Continuous improvement and operational support - Provide post-implementation support for automation initiatives, including issue analysis, root cause investigation, and recommendations for process optimization. Identify opportunities to refine or expand automation capabilities to deliver ongoing value.
• Collaboration and partnership - Act as a trusted partner to operations, technology, and project teams. Share subject matter expertise, support cross-functional problem-solving, and help teams navigate organizational, operational, and process-related change.

Who you are

• You have relevant experience. You bring 3+ years of experience as a Business Systems Analyst, including requirements gathering, user stories, use cases, process analysis, and solution delivery. You also have experience supporting process improvement, business transformation, or operations automation initiatives.
• You can demonstrate experience in Python, Unified Functional Testing (UFT), Robot Framework, and Playwright. You use your technical knowledge to support business process automation and operational efficiency initiatives. It's an asset if you have experience with automation tools or platforms, Agile methodologies, process mapping, workflow analysis, or operational transformation.
• You give meaning to data. You're skilled at analyzing current-state operations, identifying inefficiencies, and helping define scalable automation solutions that align with business goals. You enjoy investigating issues, identifying trends and root causes, and turning findings into actionable recommendations.
• You put our clients first. You engage with purpose to deliver efficient, effective solutions that improve business and client outcomes.
• You're motivated by collective success. You work effectively across business and technology teams and understand the value of collaboration in delivering operational change. You build strong relationships, facilitate productive conversations, and help align stakeholders around process improvements and automation priorities.
• You have a degree/diploma in Computer Science, Business, or a related field. You also bring experience supporting solution design and contributing to project delivery in a Business Systems Analyst role.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

Job Location
Toronto-161 Bay St., 4th

Employment Type
Regular

Weekly Hours
37.5

Skills
Agile Thinking, Business Requirements Analysis, Communication, Critical Thinking, Domain Knowledge, Micro Focus Unified Functional Testing (UFT), Operational Efficiency, Playwright (Software), Problem Solving, Process Design, Python (Programming Language), Robot Framework