Salary: $4,223.21 - $5,131.90 Biweekly
Location : 400 McAllister Street, Room 205, San Francisco, CA
Job Type: Full-Time Permanent
Job Number:
Department: Information Technology Group
Opening Date: 09/11/2026
Closing Date: 9/27/2026 12:00 PM Pacific

Description
BUSINESS SYSTEMS & AI PRODUCT ANALYST

(Class Code 353C)
The Superior Court of California, County of San Francisco, is actively seeking qualified individuals interested in the Business Systems & AI Product Analyst position to support the modernization of Court operations and the delivery of scalable, user-centered digital services that improve public access to justice. This position serves as a bridge between Court operations, legal subject matter experts, technology teams, vendors, and external justice partners; as well as supports the responsible integration of artificial intelligence, conversational interfaces, workflow automation, and other emerging technologies into public-facing Court services.
Duties include: analyzes complex Court business processes; identifies service and technology needs; translates operational and legal requirements into implementable product specifications; supports digital products throughout their full lifecycle; defines appropriate AI use cases; establishes safeguards and validates criteria; coordinates legal and operational review; helps ensure that technology-enabled services remain accurate, transparent, accessible, secure, and accountable; and performs other job-related work as required.
This selection process is being conducted in accordance with San Francisco Superior Court Personnel Rule 4. An eligibility list will not be established.
FINAL FILING DATE: 12:00PM, September 27, 2026
COMPENSATION: $4,223.21 to $5,131.90 biweekly ($109,803 to $133,429 annually)
The Court offers a generous benefits package including a variety of health and dental insurance plans, life insurance, a contributory retirement plan, a deferred compensation savings program, paid vacation, sick leave, floating holidays, and holiday pay.

Examples of Duties
POSITION OVERVIEW
Working under general direction, the Business Systems & AI Product Analyst contributes to strategic modernization initiatives that improve service accessibility, operational efficiency, digital engagement, and user experience across Court programs and divisions.
Essential Duties & Responsibilities

• Analyze Court business functions, operational workflows, policies, user journeys, and public-facing services.
• Translate business, legal, operational, and user needs into scalable digital workflows and technology-enabled service solutions.
• Lead or support product discovery activities, including stakeholder interviews, process observation, research, workflow analysis, and service-needs assessment.
• Document current-state and future-state processes, business rules, decision points, dependencies, exceptions, and system interactions.
• Develop and maintain product requirement documents, functional requirements, user stories, acceptance criteria, workflow diagrams, process maps, decision trees, data requirements, and technical specifications.
• Translate complex legal and procedural requirements into clear system behavior and understandable user experiences.
• Support the full product lifecycle for public-facing Court applications, from discovery and planning through design, development, testing, deployment, operational transition, maintenance, and continuous improvement.
• Develop product roadmaps, feature priorities, implement plans, and release sequencing aligned with Court strategy, grant commitments, operational needs, technical capacity, and leadership direction.
• Manage and refine product backlogs in collaboration with Court stakeholders, technical teams, and external vendors.
• Coordinate cross-functional delivery among judicial officers, legal staff, program administrators, engineering teams, designers, data professionals, vendors, and justice-sector partners.
• Review solution designs and prototypes to confirm alignment with documented requirements, service objectives, accessibility standards, and Court policies.
• Support wireframing, rapid prototyping, user-flow design, form design, and visual representation of proposed digital services.
• Coordinate system testing, user acceptance testing, legal validation, usability review, defect resolution, deployment readiness, and post-implementation evaluation.
• Develop test scenarios and validation criteria for complex workflows, conditional logic, guided user journeys, and public-facing information services.
• Interpret service data, usage patterns, user feedback, operational outcomes, and system performance to recommend product and process improvements.
• Pilot digital service models and develop reusable frameworks that can be extended across multiple case types, programs, and Court divisions.
• Prepare implementation documentation, operating procedures, training materials, user guidance, support documentation, and knowledge-transfer materials.
• Assist with change management, stakeholder communication, user adoption, and transition of new systems into ongoing operations.
• Use SQL to validate business requirements, analyze data, and support system testing and troubleshooting.
• Support data mapping, data validation, and reporting requirements for Court applications and digital services.

Artificial Intelligence & Automation Responsibilities

• Identify and evaluate appropriate opportunities to use artificial intelligence, conversational AI, intelligent search, document assistance, and workflow automation within Court services.
• Translate proposed AI use cases into defined product requirements, user journeys, controls, validation standards, and measurable service outcomes.
• Assist with the design of AI-enabled features that improve access to procedural information, guided navigation, service accessibility, and operational efficiency.
• Establish and document response guardrails, approved information sources, escalation rules, user notices, human-review requirements, and prohibited uses.
• Develop test cases to evaluate legal accuracy, procedural consistency, relevance, accessibility, bias, reliability, privacy, and appropriate system behavior.
• Coordinate validation of AI-generated content with legal subject matter experts, Court operations staff, technical teams, and external partners.
• Support evaluation of AI tools, vendors, prototypes, and implementation approaches within a regulated public-service environment.
• Monitor user feedback, response quality, system limitations, and operational risks associated with AI-enabled services.
• Help ensure that AI-assisted services support, rather than replace, appropriate legal review, human judgment, and established Court procedures.
• Maintain documentation supporting transparency, accountability, auditability, and responsible use of AI-enabled capabilities.

Work is performed in an office and computer training center environment, continuous contact with other staff and the public.
Physical Requirements: Sit for extended periods; frequently stand and walk; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 25 lbs.; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, and FAX.

Qualifications
REQUIRED QUALIFICATIONS
Any combination of training and experience which would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Two years of responsible work experience in systems analysis and business application development.
DESIRABLE QUALIFICATIONS
Completion of formal advanced education and courses in Data Processing and closely related subjects is highly desirable.
Knowledge of:

• Court operations, justice-sector processes, legal service delivery, or comparable regulated public-service environments.
• Business systems analysis principles, methods, and documentation practices.
• Requirements elicitation, workflow analysis, process modeling, business rules analysis, and functional specification development.
• Digital product management practices, including product discovery, roadmap planning, backlog management, prioritization, iterative development, testing, release planning, and continuous improvement.
• User-centered service design and development of accessible public-facing digital services.
• System development lifecycle methodologies, including Agile, Scrum, iterative, and hybrid delivery approaches.
• End-to-end application architecture, including frontend applications, backend services, databases, APIs, integrations, identity services, and cloud environments.
• Data flows, system interfaces, information security, privacy, accessibility, records management, and operational support considerations.
• Principles and practical applications of artificial intelligence, generative AI, conversational AI, machine learning, and workflow automation.
• Product-level AI integration, including use-case definition, grounding, guardrails, testing, validation, human oversight, and performance monitoring.
• Risks associated with AI-enabled public services, including inaccurate responses, inappropriate guidance, bias, lack of transparency, privacy concerns, and overreliance by users.
• Research, data analysis, service measurement, and continuous-improvement methods.
• Working knowledge of SQL and relational databases to analyze, validate, and reconcile business data.
• Ability to write and interpret SQL queries to support business analysis, testing, and data validation.

Skills and Abilities:

• Analyze complex operational, legal, service, and technology problems and develop practical implementation recommendations.
• Translate business and legal requirements into structured product requirements and technical specifications.
• Develop clear product requirement documents, user stories, acceptance criteria, process maps, workflow diagrams, decision trees, and implementation documentation.
• Design and document multi-step user journeys involving complex business rules, conditional logic, exceptions, and escalation paths.
• Conduct structured interviews, workshops, discovery sessions, and requirements-validation meetings.
• Synthesize requirements from judicial, legal, operational, technical, and public-user perspectives.
• Communicate technical concepts clearly to nontechnical stakeholders.
• Communicate legal, procedural, and operational requirements effectively to engineering and vendor teams.
• Collaborate with technical teams by understanding system constraints, identifying dependencies, asking informed questions, and evaluating implementation tradeoffs.
• Coordinate testing, legal review, usability validation, deployment, and operational-readiness activities across multidisciplinary teams.
• Evaluate whether proposed technology and AI solutions are appropriate, feasible, supportable, and aligned with Court responsibilities.
• Identify product risks, implementation gaps, conflicting requirements, and unintended user impacts.
• Use qualitative and quantitative information to evaluate service effectiveness and recommend improvements.
• Prepare clear reports, presentations, recommendations, briefing materials, and executive-level communications.
• Manage multiple priorities, deliverables, stakeholders, and timelines in a complex public-sector environment.
• Exercise sound judgment, discretion, neutrality, and sensitivity when managing confidential, legal, operational, and public-user information.

Technical and Product Tools:

Familiarity with tools used for product delivery, business analysis, collaboration, prototyping, and workflow design, including:

• Workflow, Diagramming, and Form Tools
  • Lucidchart
  • Microsoft Visio
  • Typeform or comparable digital form platforms
  • Business process and decision-flow tool

• Product and Collaboration Tools
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Confluence
  • Jira, Azure DevOps, or comparable backlog-management platforms
  • Microsoft Teams or comparable collaboration tools

• Prototyping and Design Tools
  • Figma
  • Wireframing tools
  • User-flow and service-design tools
  • Interactive prototyping platforms

• AI and Automation Tools
  • Generative AI tools used for research, drafting, summarization, requirements analysis, workflow development, and process improvement
  • Conversational AI platforms
  • Low-code and workflow automation tools
  • AI testing, evaluation, and monitoring tools

Supplemental Information
HOW TO APPLY
Interested individuals must apply online and include a valid email address where the applicant can receive future correspondence regarding the position. To be considered for the position, applicants must submit ALL the following items:

• San Francisco Superior Court online employment application (fully completed).
• Resume.
• One-page cover letter explaining why the applicant is interested in the position, and briefly describing the experience and education applicable to the position.

The online application, resume, and cover letter are very important to the selection process. It is recommended that applicants review the information in this announcement and on the application very carefully. Once the application has been submitted, it cannot be corrected, changed, or resubmitted. All applications must be submitted by the final filing date and time indicated in this announcement.
SELECTION PROCESS
Initial Screening:

Complete application packages received by the final filing date and time will be evaluated to determine if applicants meet the minimum qualifications. The Court will further evaluate these documents and may interview only those applicants it deem