Job Number: 4910
Job Type: Temporary Full-Time
Vacancy Reason: Backfill
Temp Contract Length: Contract is expected to end on Feburary 18, 2028
Location: 150 Frederick St - Regional Admin Headquarters
Job Category: Information Technology
Number of Positions: 1
Department: Information Technology Services Planning and Projects
Division: Corporate Services
Hours of Work: 35
Work Schedule: Monday to Friday from 8:30am to 4:30pm, Hybrid - 2 days at home, and 3 days in office or as per operational needs
Union: Management/Management Support
Grade: Management/Management Support Grade 06
Salary Range: $93,347.80 - $116,680.20 per year
The RoleCreates and maintains strategic partnerships (with a corporate business perspective) between the Division and client departments to identify, recommend, articulate the value of, and implement technology solutions to support corporate and departmental strategic goals. Assists with IT portfolio management through the project management office.
Duties/Responsibilities- Builds and maintains strategic partnerships between the Division and assigned client programs/ departments, and guides other ITS staff and clients for same, including assessing requirements for new or additional services. Advises clients on effective use of technology to meet operational objectives, while also meeting the Division's strategic direction. Acts as the strategic contact for clients regarding the Division's services and products. Recommends and assists with implementing technology solutions. Advocates within the Division on behalf of clients, and identifies opportunities to connect clients with technology and external providers for improving operational efficiency and service delivery.
- Leads, coordinates, and facilitates teams made up of divisional staff, clients, and external partners for cross-divisional and cross-jurisdictional initiatives. Identifies opportunities to use technology to improve work processes and procedures, and assigns, coordinates, and monitors projects/work. Assists clients through the intake process and governance model (project inception, through corporate prioritization and completion).
- Identifies and measures client satisfaction, and identifies and recommends continuous improvement opportunities. Facilitates and participates in the development and implementation of service level agreements and monitors and reports on achievement. Consults and liaises between clients and other divisional staff to prevent/resolve escalated issues.
- Assists clients to negotiate contracts and agreements with vendors for products and services ensuring compliance with technology standards and procurement processes.
- Informs clients and other staff regarding corporate information technology strategy and principles, processes, policies (including acquisitions), and standards, and assists others to comply.
- Assists to maintain the project management office and resource deployment model. Guides, assists, and informs staff on project management methods.
- Assists clients to plan, organize, and conduct studies to identify opportunities to use technology to provide added value to the business. Provides guidance on how to leverage existing corporate solutions into the business.
- Researches and evaluates new technologies and their integration/ alignment with the information technology strategic direction. Keeps knowledge current on existing and emerging technology within client programs, and within other business and government tiers. Assists to develop and provide high level cost/ benefit estimates for same, including identifying alternatives and making recommendations, ensuring technology-related decisions will not adversely impact customer service or the cost of providing service.
- Collaborates and reviews existing and proposed solutions across departments to eliminate duplication, leverage existing solutions, ensure compliance with the enterprise plan, and meet goals and objectives.
- Keeps knowledge current regarding architecture definition activities (e.g., infrastructure, application, platform, data, business).
- Provides status updates and information to project teams and stakeholders, including the departmental leadership team.
- Assists to implement divisional policies, processes, and standards, and ensure own and others' compliance.
- Provides input for the divisional budget. Assists to maintain hardware and software inventories. Assists to prepare requests for proposals and select vendors. Reviews contracts for hardware, software, and service contracts. Has signing authority as delegated. Assists clients to prepare information technology budgets and reserves for products and services.
- Chairs/ participates on working groups and committees with area municipalities, the Province, and other agencies.
- Performs related duties, as required.
Knowledge, Skills, and Abilities- Knowledge and skills are normally acquired through a post-secondary degree in a related field (e.g., computer science, business administration), plus progressively responsible related experience (or an equivalent combination of education and experience).
- Knowledge and skill in planning and designing information technology architectures, systems development methods, project and program management, strategic planning, business process modelling, project budgeting, and negotiation techniques.
- Knowledge of and ability to comply with policies, procedures, collective agreements, and related legislation (e.g., privacy, accessibility).
- Analytical, problem solving, and continuous improvement skills to identify and recommend technology solutions that align with client business needs and the corporate information technology strategy; lead cost/ benefit analysis; and identify/ understand interrelationships between business functions, stakeholders, and technology solutions. Ability to execute programs and manage a diverse client portfolio.
- Leadership, communication, human relations, negotiation, business acumen, and presentation skills to partner with clients to understand their business needs/ challenges and provide technical advice and solutions; communicate complex concepts to technical and non-technical audiences; articulate and advocate for the value of technology investments; collaborate with and train other ITS staff; present reports/ proposals to clients and management; develop and liaise between stakeholders regarding service level agreements; and participate as an effective team member.
- Ability to read and understand technical documentation, software specifications, and operating manuals. Ability to write project proposals and reports for audiences with varied technical knowledge.
- Ability to travel within and outside Waterloo Region.
- Ability to support and demonstrate the Region's values.
