Microsoft

Business Program Manager Lead, Legal Operations

Microsoft$130K — $277K *
Legal & Accounting
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field and 8+ years' experience in program management or equivalent experience.
  • 6+ years of management experience.
  • Master's Degree in Business, Operations, Finance, or related field and 8+ years' experience in program management or equivalent experience.
  • Experience in a legal, regulatory compliance, or professional services environment.
  • Strong executive communication and data proficiency.

Responsibilities

  • Guide teams to design and enhance compliant programs that align with E+I Law and business priorities.
  • Translate organizational goals into actionable team priorities and measurable outcomes.
  • Manage a portfolio of programs including plans, timelines, and financials.
  • Identify process gaps and implement strategies for operational efficiency.
  • Coach on defining success metrics, utilizing data analytics for performance monitoring.
  • Conduct cost-benefit analyses and drive monthly business reviews.
  • Lead change management initiatives and build organizational buy-in.

Benefits

  • Comprehensive healthcare coverage.
  • Retirement savings plan with employer matching.
  • Generous parental leave policy.
  • Career development and education reimbursement.
  • Flexible work arrangements.
Full Job Description
Overview

This role sits at the intersection of law, operations, and real human impact. As a people leader on the Analytics and Operations (A&O) Team within Microsoft's Corporate, External, and Legal Affairs (CELA), you will build and guide the team that powers the operations behind Employment and Immigration Law (E+I Law), partnering with attorneys, paralegals, and immigration specialists across U.S. Immigration, U.S. Employment Law, Global Employment, and Employment Policy and Compliance to support Microsoft's global workforce. You will set operational strategy, develop and grow a high-performing team of program and operations professionals, and lead the initiatives that support thousands of employees and their families around the world.

Responsibilities

Responsibilities

  • Guide teams to identify, scope, design, and improve compliant programs that support E+I Law and Microsoft's broader business priorities


  • Translate organizational goals and leadership direction, including priorities related to artificial intelligence, security, efficiency, and quality, into clear team priorities, objectives, and measurable outcomes


  • Guide teams overseeing a portfolio of programs and projects, including project plans, RACI frameworks, timelines, milestones, financial management, performance metrics, resource needs, and risk mitigation plans


  • Guide and mentor teams to understand interconnected systems, identify process gaps and inefficiencies, and implement strategies for operational optimization and simplification


  • Coach teams to define success criteria and performance metrics, use scorecards and dashboards, and apply data analytics to monitor program performance, identify risks, and create leadership visibility


  • Guide teams to conduct cost-benefit analyses, drive monthly business reviews, and maintain rhythms that identify what is working, what needs improvement, and when programs should be optimized or retired


  • Guide teams to execute landing and communication plans, maintain the rhythm of business, and demonstrate program value through data-informed storytelling tailored to stakeholders, partners, and customers


  • Lead change management efforts by building sponsorship and organizational buy-in


People Leadership

As a manager at Microsoft, you deliver success through empowerment and accountability, by modeling, coaching, and caring:

  • Model our culture and values, and practice Microsoft's leadership principles in every interaction.


  • Coach the team by defining clear objectives and outcomes, enabling success across organizational boundaries, and helping the team adapt and learn.


  • Care for your people by attracting and retaining great talent, understanding each person's capabilities and aspirations, and investing in their growth.


Qualifications

Required Qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
  • 6+ years management (e.g., people, project, process, vendor, change) experience.


Additional / Preferred Qualifications

  • Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR equivalent experience.


  • 6+ years people management experience.


  • Experience leading operations in a legal, regulatory compliance, or professional services environment, with strong executive communication skills and proficiency using data, AI, business intelligence, and productivity tools to improve program outcomes.


Business Program Management M6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

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Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

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Join Our Team

If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ

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