SAP

Business Processes Chief Consultant - Customer Industry Solutions (CIS)

SAP$243K — $500K+*
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in relevant industries including Manufacturing, Energy & Natural Resources, or Consumer Products.
  • Demonstrated thought leadership in industry with published works or conference presentations.
  • Experience in creating and scaling Agentic AI solutions with measurable outcomes.
  • Proven product management and customer transformation expertise at a senior level.
  • Strong track record in building relationships with C-suite executives.
  • Ability to create investment-grade business cases linking AI outcomes to financial impact.
  • Deep understanding of SAP's platforms and AI strategy.

Responsibilities

  • Lead customer innovation workshops to identify Industry AI opportunities.
  • Define and translate business challenges into AI use cases with clear metrics.
  • Oversee AI use case lifecycle from discovery through deployment.
  • Rapidly deliver measurable value through iterative models.
  • Build a portfolio of industry-specific AI accelerators based on customer insights.
  • Serve as a thought leader in executive forums and industry conferences.
  • Mentor team members to enhance capabilities in AI and customer engagement.

Benefits

  • Location agnostic work environment, allowing flexibility from any U.S. location.
  • Opportunity to influence and shape the future of Industry AI at SAP.
  • Engagement in high-level strategic co-innovation with senior stakeholders.
  • Professional development through mentoring and leadership opportunities.
Full Job Description
What You Will Do
  • Lead customer innovation engagements: Run discovery workshops and FDE-style boot camps with business and IT stakeholders to surface, qualify, and prioritize high-value Industry AI opportunities.
  • Define high-value Industry AI use cases: Translate business challenges into implementable AI solutions - covering data requirements, agent architecture, KPIs, and quantified value metrics.
  • Own the end-to-end lifecycle: Drive use cases from discovery to deployment - defining requirements, building prototypes and acceptance criteria, partnering with engineering throughout, and validating business outcomes.
  • Deliver value rapidly: Apply a fast, iterative model that puts measurable customer value in production within weeks, not quarters.
  • Build the Industry AI portfolio: Turn customer learnings into industry-specific AI assets and accelerators - with documented financial and operational value, reusable across SAP globally.
  • Champion thought leadership and C-suite co-innovation: Represent SAP's Industry AI vision in executive forums and industry conferences, and lead strategic co-innovation at the C-suite level to shape customers' multi-year transformation agendas.
  • Mentor and elevate colleagues: Actively mentor team - building capability in use case design, value engineering, and customer engagement across the practice.


What You Bring
  • Deep industry expertise: 8+ years in Manufacturing, Energy & Natural Resources, Consumer Products, or Professional Industries - with a track record of leading enterprise-level transformations, not just advising on them.
  • Thought leadership credentials: A recognized voice in your industry domain - through published points of view, conference speaking, or advisory roles that demonstrate influence beyond your organization.
  • AI use case expertise: Hands-on experience defining and scaling Agentic AI solutions with a clear focus on data readiness, process fit, and measurable outcomes.
  • Product Management or consulting excellence: Proven track record in product definition and delivery, or in leading complex customer transformation initiatives at the senior stakeholder level.
  • C-suite engagement skills: Proven ability to build and sustain strategic relationships at the CXO level - driving multi-year co-innovation agendas and navigating organizational complexity.
  • Business value mastery: Ability to construct and defend investment-grade business cases for Industry AI - connecting use case outcomes to P&L impact and enterprise strategy.
  • SAP platform depth: Expert-level knowledge of SAP S/4HANA, SAP Business AI Platform, SAP Joule, Signavio, LeanIX, Industry Cloud, and SAP's broader AI and data strategy.
  • Communication and influence: Exceptional written and verbal English - able to write compelling thought leadership content, present to boards, and represent SAP externally.


Where You Belong

You will join SAP's Customer Industry Solutions (CIS) team as one of its most senior domain voices. This role goes beyond leading engagements - it is about shaping how Industry AI is practised across the team, developing colleagues, and influencing SAP's product and go-to-market direction. The standards you set and the frameworks you establish will have impact well beyond your direct work. Mentoring the next generation of Industry AI experts and driving lasting improvements to how the practice operates is as central to success here as any individual customer outcome.

*Please note that this role is location agnostic. Any and all locations within the U.S. will be considered. #SAPIndustryAI

Requisition ID: 458684 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Requisition ID: 458684

Posted Date: Aug 12, 2026

Work Area: Consulting and Professional Services

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 50%

Location:

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