Business Process Optimization Specialist (Atlanta, Full-time, Hybrid)
The Business Process Optimization Specialist is a key member of the firm's Technology Transformation team, responsible for analyzing, documenting, and improving business and technology processes that support efficient, consistent, and scalable operations across the firm.
Key Responsibilities - Develop a deep knowledge of the firm's business processes and data collection needs.
- Interact with employees and vendors by interviewing and presenting findings.
- Create visual workflows to describe both business and technology processes and data flows.
- Collaborate with technology stakeholders such as reporting analysts, data stewards, data scientists, implementation specialists, project managers, information governance leaders, and others whose work products and outcomes depend on a better understanding of processes.
- Identify opportunities for automation, AI augmentation, workflow orchestration, and operational efficiency improvements across business and legal workflows.
- Partner with technology project leaders to design process discovery, change implementation, and training phases as part of the overall Project Management strategy.
- Recommend improvements to business processes by describing needed changes, the incremental steps required to enact them, and the expected outcomes.
- Partner with AI, application development, and technology teams to translate business process requirements into scalable automation and AI-enabled solutions.
- Establish and maintain process governance standards, documentation conventions, process repositories, and lifecycle management practices.
- Train stakeholders on new and changed processes.
- Define and track operational KPIs, process performance metrics, adoption measurements, and continuous improvement outcomes.
Requirements - Bachelor's degree in Business, Information Technology, Industrial Engineering, Operations Management, or a related field, or equivalent combination of education and relevant experience.
- 4+ years of experience in business process improvement, operational transformation, workflow optimization, or related disciplines.
- Demonstrated ability to facilitate process discovery sessions, stakeholder interviews, workshops, and requirements gathering exercises across business and technical teams.
- Strong analytical, critical thinking, and problem-solving skills with the ability to identify root causes, operational inefficiencies, and cross-functional process dependencies.
- Experience creating process documentation, workflow diagrams, SOPs, decision trees, and operational documentation using tools such as Visio, Lucidchart, Miro, or similar platforms.
- Strong interpersonal, written, and oral communication skills.
- Ability to ask effective diagnostic questions to identify all steps and resources needed for a process, including those a process owner may not have considered or described.
- Ability to effectively prioritize tasks and handle multiple assignments and/or deadlines while maintaining a professional demeanor and requesting assistance in a timely manner when needed.
- Strong organizational and time-management skills with the ability to manage multiple priorities and consistently meet deadlines.
- Ability to thrive in a team-oriented, collaborative environment.
Preferred Experience - Familiarity with technology-related compliance frameworks such as ITIL.
- Understanding of basic information governance and data management principles.
- Experience with technical writing.
- Experience supporting operational transformation initiatives within a law firm or other professional services environment is strongly preferred.
- Industry-recognized training and certifications such as Lean Six Sigma are a plus.
Relocation costs are not covered. We are only accepting direct applicants; third-party recruiters or agencies will not be considered. No phone inquiries, please. 
