Business Process Consultant II BPPI - Hybrid

UPMC Senior Communities • $85K — $102K *
Pittsburgh, PA 15237Hybrid
Healthcare
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required; Master's degree preferred.
  • 5 years of experience in operations, operations improvement, or consulting.
  • 5 years of experience in data-based process improvement, e.g., Six Sigma.
  • PMI's PMP Certification or completion of UPMC's Project Management Training series required within one year of hire.
  • Green Belt certification in Lean Six Sigma or a comparable program required within one year of hire.
  • Strong management, problem-solving, organizational, and communication skills needed.
  • Experience in healthcare insurance or the healthcare industry preferred.

Responsibilities

  • Lead consulting projects focused on process and performance improvement.
  • Collaborate with business and clinical leaders to implement performance improvement initiatives.
  • Analyze potential changes on existing processes and organizational structures.
  • Develop compelling business cases for future state recommendations with cost/benefit analyses.
  • Define impacts of organizational strategies on people, processes, and technologies.
  • Manage the administrative details of assigned projects and documentation.
  • Conduct staff training and mentorship to support staff development.

Benefits

  • Opportunities for professional development and certifications.
  • Work in a collaborative environment with leadership opportunities.
  • Access to innovative tools and methodology in process improvement.
Full Job Description
The Business Process Consultant II BPPI will plan, design, and lead consulting projects to realize significant process and performance improvement for the Insurances Services Division. Define and communicate a clear understanding of these projects' value, scope, goals, methods, and project plans in order to achieve targets for enhanced business value. Provide clear direction, leadership and accountability across a continuum of assigned projects from departmental improvement projects to moderately complex payer/provider collaborative efforts.

Project Delivery and Consulting:
  • Work collaboratively with business and clinical leaders to design, establish, and implement projects to drive performance improvement in functions and core processes
  • Demonstrate creative problem-solving ability in the identification of potential solutions and alternatives; develop frameworks or innovations that enable problem resolution and generate business value
  • Analyze the impact of potential changes on existing processes and organization structures
  • Develop the business case to support future state recommendations, incorporating forecasted or demonstrated performance against key metrics and related cost / benefit analysis

    Strategic Thinking:
  • Define people, process, and technology impacts of organizational strategies
  • Meet with internal and external clients to understand and assess business / clinical / operational needs as well as technical and other requirements; anticipate key business issues

    Communication and Change Management:
  • Lead the development of cross-functional change management and communication strategies to inform and align stakeholders; drive or support execution of change management and communication plans
  • Act as a change agent to lead, facilitate, and manage change within impacted departments
  • Develop and deliver effective formal presentations to audiences at various levels

    Project Administration:
  • Manage the administrative details of assigned projects, including developing and publishing meeting agendas, collating meeting materials, documenting meeting discussions and decisions, and establishing / maintaining a repository of project documentation

    Project Management:
  • Manage assigned projects, including: Define the scope and business requirements of improvement efforts
  • Develop and execute work plans, timelines, and other relevant project management toolso
  • Ensure resources are assigned to project activities and related roles and responsibilities are clearly defined
  • Identify and track project issues, resolving them where possible and escalating when necessary M
  • Monitor work progress: prepare and present project status reports to appropriate stakeholders
  • Develop and directly oversee the timely creation of reports, presentations, and related materials
  • Design and lead / facilitate productive project meetings
  • Ensure that policies and procedures are revised as required
  • Ensure all deadlines and milestones are met

    Demonstration of values:
  • Perform in accordance with system-wide competencies, behaviors, and values
  • Maintain accountability for ongoing self-development and knowledge acquisition activities

    Leadership:
  • Conduct staff / team member training and coaching in areas of expertise; help to mentor and develop staff
  • For assigned projects, establish and maintain a clear vision of the business rationale, value, scope, and goals
  • Lead teams with responsibility for designing and implementing business performance and process improvement efforts

    Methodology:
  • Proficiently use methods, best practices, and skills in Six Sigma; organization change management, group / meeting facilitation, benchmarking, data analysis, organizational analysis, process mapping and redesign and other tools and techniques
  • Apply principles related to Business Agility and Lean to define and facilitate improvement projects
  • Participate in the development of new tools, techniques, and resources

    Analysis:
  • Analyze relevant data to define and quantify improvement opportunities and quantify the impacts of potential changes on existing processes and organization structure / capabilities
  • Provide analytical support to establish performance and process metrics, including baseline measures; participate in the development of dashboards and scorecards


Qualifications:

  • Bachelor's Degree.
  • Master's degree preferred.
  • 5 years of experience in operations or operations improvement or operations improvement consulting (may include up to 2 years in operational financial analysis), and 5 years of experience in data-based process improvement (eg. Six Sigma process improvement) and/or project management of related efforts.
  • PMI's PMP Certification or successful completion of UPMCs Ulearn Project Management Training series required within one year of hire.
  • Green Belt certification in UPMC's Lean Six Sigma Training program (or a comparable program meeting ASQ's Green Belt certification standards) required within one year of hire as is completion of training in Agile methodologies.
  • Strong management, problem solving, organizational, and communication skills (oral and written) are required.
  • Excellent Project Management skills and ability to plan and direct multiple, moderately complex process reengineering projects.
  • Excellent computer skills required proficiency with MS Office suite including PowerPoint and Visio.
  • Experience in healthcare insurance or the health care industry preferred.
  • Strong leadership and interpersonal skills required.
    Licensure, Certifications, and Clearances:
    PMI's PMP Certification required or completion of UPMC Health Plan Project Management training within one year from date of hire. In addition, UPMC Health Plan Lean Six Sigma Green Belt Certification (or a comparable program meeting the ASQ Green Belt certification standards) required within one year of hire.

About UPMC Senior Communities

UPMC Senior Communities Careers

There has never been a better time to explore the diverse job opportunities at UPMC Senior Communities—the leading network of senior living facilities focused on innovative care and professional excellence.

Work You’ll Do

Join UPMC Senior Communities to assist in transforming the experience of aging through top-tier care and wellness programs. This is an opportunity to be part of a team that values leadership, diversity, and innovation in the healthcare sector. Lead in a unique role where skills in healthcare, empathy, and leadership converge to enhance the lives of seniors. UPMC Senior Communities stands at the forefront of the industry, integrating advanced technology and personalized care practices. Engage with a professional network of healthcare providers and administrators dedicated to pioneering improvements in senior living. Collaborate with over 3,000 dedicated professionals across various facilities.

Introducing the UPMC Senior Communities Professional Development Program

The program is designed to foster career growth through comprehensive training, leadership development, and diversity training. UPMC Senior Communities is committed to nurturing the professional growth of its team members through continuous education and opportunities for advancement.

Do Innovative Work

Be part of a culture that thrives on innovation and continuous improvement. UPMC Senior Communities employs a vast array of healthcare professionals and support staff, all dedicated to setting new standards in senior care.

Drive Change in Senior Healthcare

Deliver targeted solutions and personalized care that significantly improve the quality of life for residents. UPMC Senior Communities offers a platform for professionals to apply their expertise in a meaningful and impactful way.

Be Part of a Great Team

Work alongside a team that values compassion and professionalism, harnessing the collective capabilities to deliver exceptional care. UPMC Senior Communities promotes a collaborative environment where every team member’s contribution is valued.

Future-Proof Your Career

Advance your career within UPMC Senior Communities through a variety of pathways, from direct care positions to administrative roles. Enjoy robust benefits, professional development programs, and a supportive work environment that encourages long-term career growth.

Explore

Discover how UPMC Senior Communities leads the way in senior healthcare innovation: - Implementing cutting-edge health technology to enhance resident care - Developing community-based programs that support holistic wellness

The UPMC Senior Communities Employment Promise

With a commitment to employee satisfaction and career development, UPMC Senior Communities ensures that all team members have the resources and support to succeed. Clients and their families rely on UPMC Senior Communities for compassionate and skilled care, making it a prime choice for those seeking meaningful employment in the healthcare sector.

Stay Connected

Join the Team

Search open positions that match your skills and interests. UPMC Senior Communities looks for passionate, curious, creative, and solution-driven team players. SEARCH UPMC SENIOR COMMUNITIES JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at UPMC Senior Communities.

READ CAREERS BLOG

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UPMC Senior Communities.
Learn more about UPMC Senior Communities
Industry
Hospitals & Medical Centers
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at UPMC Senior Communities

More Healthcare Jobs

Find similar Business Process Consultant II BPPI - Hybrid jobs:

NationwidePittsburgh, PA