Job DescriptionUnder the direction of the Manager, this position is responsible for maximizing the efficiency, quality, and user experience of processes and systems that support departmental operations. The role identifies opportunities for process redesign, oversees the development and implementation of improvement initiatives, and ensures ongoing monitoring and optimization of systems and workflows. This position manages all business aspects related to the implementation and ongoing support of key platforms and serves as the primary liaison with external vendors. Where new solutions are needed, this position leads the identification, evaluation, and integration of vendor systems that align with the organization's strategic objectives. Responsibilities include process documentation, budgeting, planning, and executing process and system improvement initiatives across the department.
Responsibilities- Monitors and assesses platform usage against internal standards and industry best practices to identify potential enhancements. Coordinates application lifecycle management and incident/change management processes in partnership with IT and external partners. Collaborates with internal stakeholders to identify and implement technology solutions that enhance products, services, or internal operations. Documents existing processes, improvement opportunities, and enhancement needs to support ongoing optimization. Develops and manage project budgets, perform cost-benefit analyses, and track ROI. Stays current on industry trends and emerging technologies to position the department for continuous innovation.
- Works cross-functionally with IT, project management offices, internal teams, and external vendors to manage projects from initiation through implementation and post-launch support. Leads business requirements gathering, definition, and prioritization of objectives and solutions. Develops and manages detailed project schedules and plans, ensuring milestone completion and timely issue resolution. Coordinates and supports testing, user validation, and successful deployment of system changes or new tools. Ensures training and support materials are created and delivered as needed.
- Collaborates with key stakeholders to define data and reporting needs and ensure accurate, actionable insights through effective reporting tools. Validate data integrity and ensure reports meet quality standards. Maintains disaster recovery plans and ensures data and systems are secure. Ensures that business processes and system controls comply with organizational policies and relevant regulations. Creates, reviews and analyzes documentation of the business systems and user needs, including workflow, program functions and key system controls. Oversees change management activities to ensure smooth transitions and minimal disruption to business operations.
- This position requires use of a personal computer and other standard office equipment.
Qualifications- Bachelor's degree from an accredited institution or equivalent work experience.
- Minimum 5 years of project, platform management or process improvement experience preferably in the financial services industry/commercial credit. Knowledge of business processes, system/platform management and vendor management.
- Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Visio and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Experience with Moody's CreditLens preferred.
- Demonstrated work experience utilizing business process knowledge, business interpretation skills, system/platform management, and vendor management. Proficiency in learning new systems/platforms. Demonstrated experience understanding critical business drivers. Strong verbal and written communication skills. Ability to adapt to changing priorities, balance several projects simultaneously, and takes initiative to research and resolve issues/challenges. Multi-media communicator with demonstrated leadership ability, strong analytical and organizational skills. Understanding of underwriting and credit decision processing preferred. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. Must be able to provide own transportation or to operate a vehicle with a valid driver's license, and commute as required. Travel by air as required. May lift up to 25lbs.
