Business Operations Associate

Harvey

$132K — $198K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4-6+ years in strategy and execution roles (business operations, consulting, product management, etc.)
  • Desire to collaborate with account teams and engage with customers
  • Strong problem-solving abilities with a focus on strategic analysis
  • Demonstrated results-oriented mindset with execution capacity
  • Proficient in communication, collaboration, and project management
  • Low ego with a high sense of ownership in work
  • Willingness to learn SQL; tech environment experience preferred

Responsibilities

  • Translate company strategy into essential initiatives for growth
  • Promote value engineering in customer engagement processes
  • Manage high-impact initiatives from conception to completion
  • Conduct research and analysis to inform decision-making
  • Facilitate alignment through proposals and insights
  • Nurture new sub-functions and improve business processes as needed
  • Enhance business intelligence and manage operational KPIs and dashboards

Benefits

  • Opportunity to work directly with senior leaders
  • Exposure to strategic decision-making in an AI company
  • Potential for role specialization over time
  • Engagement in high-impact growth initiatives
  • Collaborative environment with cross-functional teams
Full Job Description
Role Overview

As a Business Operations Associate at Harvey, you will have a broad mandate and play a critical role in driving Harvey's growth, with direct exposure to the strategic questions shaping a category-defining AI company. Your scope will include driving high-impact initiatives and shaping strategic decision-making. This role will be the third individual contributor on the team and report to Harvey's Chief Business Officer, collaborating closely with senior company leaders and cross-functional teammates across the business (e.g., GTM, RevOps, Product, Finance, Analytics). Your first focus area will be on building our value engineering capability. Over time, this role offers the opportunity to be broad or deepen into a specialization over time.

What You'll Do
  • Turn company strategy into execution by identifying and prioritizing the initiatives that matter most for Harvey's near-term and long-term growth
  • Champion value engineering across the customer lifecycle, helping customers articulate, quantify, and realize the business impact of their investment
  • Own other high-impact, cross-functional initiatives from inception to completion (e.g., accelerating growth in specific segments, driving programs centered on customer adoption & usage)
  • Influence Harvey's decision-making by generating insights through research & analysis, writing proposals & recommendations, and driving alignment
  • Depending on business priorities and needs, you may also:
    • Incubate new sub-functions and business processes
    • Upgrade our business intelligence and how we manage the rhythm of the business (e.g., KPIs, dashboards, cadences)


What You Have
  • 4-6+ years of relevant work experience in strategy & execution roles, e.g., business operations, strategy & operations, management consulting, product management, entrepreneurship, investing / investment banking
  • Excitement to partner with account teams and partner with customers directly
  • Excellent problem-solving skills and foundation to deliver high quality strategic & analytical work
  • Track record of results and capacity to build & to execute, e.g., roll up sleeves, drive outcomes, shape an emerging function, tolerate ambiguity
  • Strong communication (both written & verbal), collaboration, and project management skills
  • Low ego and high sense of ownership
  • Proficiency in or willingness to learn SQL
  • Experience in a high-growth or technology environment preferred; familiarity with professional services (legal, tax, or finance) is a plus.


Compensation

$132,200 - $198,400 USD

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