Summary

The Business Operations Analyst, Senior, or Consultant helps ensure the effective operation of APS facilities and real estate business functions by improving processes, analyzing data, and supporting technology solutions that enhance business performance. This role brings together people, systems, and information to identify opportunities for improvement, solve complex business challenges, and support informed decision-making. By driving operational effectiveness and continuous improvement, this position helps APS deliver reliable service to customers and communities across Arizona.

What Your Day Would Be Like

• Partner with Facilities and Real Estate teams to support capital projects, workplace initiatives, property management activities, and strategic facility planning that improve operational effectiveness and employee experience.
• Analyze operational data and business processes to uncover trends, opportunities, and areas for improvement.
• Lead or contribute to projects focused on process enhancements, system improvements, and technology optimization.
• Develop meaningful reports and dashboards that provide accurate insights for decision-making and business planning.
• Ensure business systems, data, and reporting processes support compliance, security, and operational excellence.
• Mentor and support team members by sharing knowledge, best practices, and business insights.

Who We're Looking For

• Experience analyzing business operations, processes, systems, and performance data to drive improvements (ideally in facilities and real estate).
• Knowledge of ERP systems and the ability to leverage technology to improve organizational effectiveness.
• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
• Proven ability to lead or contribute to cross-functional projects involving process or system enhancements.
• Strong communication and relationship-building skills with the presence and leadership ability to influence stakeholders.
• A collaborative mindset with a commitment to continuous improvement, accountability, and delivering results.

Minimum Requirements

Business Operations Analyst

• BS/BA equivalency or an equivalent combination of four (4) years relevant business work experience and relevant college coursework in business, information technology or a related area.
• PLUS two (2) years of progressively responsible experience where general knowledge and understanding of business unit operations, business unit systems, and basic knowledge of database design, structure, functions and processes and experience with database tools has been obtained.

Business Operations Analyst , Senior

• BS/BA equivalency or an equivalent combination of four (4) years relevant work experience and relevant college coursework in business, information technology or a related area.
• PLUS five (5) years of progressively responsible experience where a strong understanding of business unit operations, business unit systems, database design, structure, functions and work processes and experience with database tools has been obtained.

Business Operations Consultant

• BS/BA equivalency or an equivalent combination of four (4) years relevant work experience and relevant college coursework in business, information technology or a related area.
• PLUS eight (8) years of progressively responsible experience where a strong understanding of business unit operations, business unit systems, database design, structure, functions and work processes and experience with database tools has been obtained.

Additional:

• Previous experience with the systems specific to the business area may also be required.
• Demonstrated knowledge of business processes and operational knowledge including functions, procedures, processes, and computer systems.
• Ability to identify process improvement opportunities, gaps, data analysis and recommended solutions which tie functional needs to technology solutions.
• Demonstrated project/team experience and ability to prioritize work.
• Ability to review data, see relationships and patterns, as well as possess strong analytical, communication, interpersonal and organizational skills.
• Experience in managing projects and identifying and resolving issues.
• Expertise in PC applications including advanced skill level in Microsoft Excel, Access, Word.
• Requires proficient knowledge of emerging practices and technologies used within the business area.
• Knowledge of applicable federal and state laws, regulations, and standards impacting business areas.
• Demonstrated communication skills, both verbal and written.

Major Accountabilities

1) Participates or leads projects to formulate and define business needs, system scope modifications, and objectives through research and fact finding combined with a good understanding of business functions, systems, and industry requirements.

2) Researches, analyzes, and resolves routine to complex business/operational problems within the business units. Interfaces with IT, Systems Analysts, or vendors to resolve issues as necessary. Follows up to ensure timely resolution of problems and ensure customer satisfaction.

3) Participates in or oversees analysis, planning, and implementation of enhancements to new and existing processes, which may include new systems and/or enhancements to existing systems. Ability to gather and write moderate requirements based on business needs with consideration of business goals and future needs.

4) Provides input and gathers functional requirements, policy/procedure interpretation, and future business system needs. For smaller projects, may coordinate assigned phases of project planning and execution, including estimating resources and tasks, creating, managing and controlling project schedules and resources.

5) Using quantitative metrics, analyze process designs, workflows, and suggests process improvement initiatives, which may include potential technology solutions to streamline, automate, and/or improve process efficiencies.

6) With limited direction, coordinates and participates in the development of effective business cases using sound cost/benefit analysis. Keeps apprised of current and emerging trends for business unit.

7) Provides operational support for business area and multiple systems including, but not limited to, researching and resolving system problems, gap analysis, training identification and delivery, and data integrity audits.

8) Writes, maintains, and supports a variety of reports or queries utilizing appropriate reporting tools. Assists in the development of standard and complex reports for business unit. Assists in the development and maintenance of standardized business reporting protocol and ensures data integrity and consistency in all reporting aspects.

9) May monitor and track business goals, activities, performance monitoring, and issues for an assigned unit(s) to keep management apprised of business unit activities.

10) Actively shares knowledge of business/technical environment, priorities, and processes to less tenured personnel.

11) Conducts research, performs data analysis, and reports findings through formal presentations.

12) Participates in project assignments as a lead or a key member. Responsible for coordinating activities within the business areas. Direct areas of project responsibility to include needs analysis, scope definition, testing strategy, implementation, and user acceptance. May support application/system training to functional users.

13) May be responsible for managing access, security for business systems, and ensuring appropriate data security controls including process and system documentation.

14) Maintains documentation of processes, guidelines, tools, procedures, and training aids required to support business unit.

15) May participate in the planning, development, and administration of business unit's budget functions.

Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).

In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.

• Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
• Working from a home office requires adequate technology and an appropriate ergonomic set up.
• Role types are subject to change based on business need.