Position OverviewAs a Business Continuity Specialist within PNC's Technology Security and Resilience organization, you will be based in Phoenix, AZ or Pittsburgh, PA.
Job Overview:
• Individual contributor role responsible for quality monitoring and preparation of comprehensive assessments as it relates to day-to-day incidents or large scale planned or unplanned events. This includes Technology-related or local, state, national and global events that could affect the Bank operations and safety to employees (civil, political, economic, and natural).
• Assess all hazards presenting risk and prepare to execute on response plans and coordinate resources to respond to events, emergencies, and disasters to mitigate potential risk or impacts to people, property and adverse customer experience.
• You, in conjunction with others, will coordinate and execute the response needed for 24×7 support.
• Working with the leadership and team members of Enterprise Event Management and all response teams to advance the program and execute plans, as well as monitoring and tracking of annual program activities are compliant to internal and regulatory requirements.
• Serves as a point of contact responsible for leading the coordination of resources aligned to the designated response plans or a large business segment or group.
• Responsible for adherence and ensuring activity aligns to the organization's Business Resiliency and/or Business Continuity program; including but not limited to the standard lifecycle of an event.
• Responsible for the quality execution of the lifecycle at all levels of an incident or event. This includes but is not limited to crisis management, emergency management, contingency planning and disaster preparedness planning and testing.
• Proactively participates as requested in lifecycle planning, including the business impact analysis, risk assessment, recovery planning and recovery testing.
• Ensures the compliance of each aspect of all programs the Enterprise Event Management team supports.
• Proactively partners with key leaders and partners on business continuity issues.
• Continuously seeks out and provides recommended solutions to automate, consolidate or eliminate processes identified as being unsustainable and repeatable.
• Completes training, testing, or exercise workshops for ongoing program advancement.
• Maintain Key Risk or Key Performance indicators to satisfactory levels.
• Develops assigned materials and standard operating procedures for leadership review and approval.
• Is a champion for Event Management awareness throughout the Enterprise.
• Serves as a frontline incident responder within the Enterprise Event Management team & PNC Watch Tower, executing real time assessment, triage, and escalation for all enterprise level incidents - including technology disruptions, life safety events, physical security threats, and operational hazards - to safeguard PNC's people, assets, operations, and brand.
• Maintains continuous situational awareness and threat monitoring across all hazards and intelligence sources (e.g., technology alerts, physical security events, weather, geopolitical disruptions), synthesizing information rapidly to initiate protective actions, coordinate cross functional response, and ensure timely leadership notification.
Job Description- Assists in the development of business continuity and disaster recovery plans; oversees testing, emergency response, and recovery. Guides the selection of operating strategies for the continuation of the business within a recovery time objective.
- Supports business recovery, crisis management, emergency management, contingency planning and disaster-preparedness planning. Provides support and expertise during live events.
- Conducts, communicates, and maintains business continuity lifecycle.
- Monitors and reports on the compliance of business continuity processes, readiness, events and exercise results. Supports businesses in relationships with audit and government regulators on business continuity issues.
- Develops, enhances and disseminates information on continuity processes, standards and initiatives. Provides support for the development and delivery of training on business continuity.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsAuditing Operations, Competitive Advantages, Crisis Management, Disaster Recovery Planning, IT Continuity, Process Design, Regulatory Compliance, Resilience Planning
CompetenciesContingency and Disaster Recovery, Crisis Management, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Industry Knowledge, Planning: Tactical, Strategic, Requirements Analysis
Work ExperienceRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
EducationBachelors
CertificationsNo Required Certification(s)
LicensesNo Required License(s)
BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
