About the Role- Job Title:Business Consumption Program Manager
- Location:Remote
Key Responsibilities- Business Planning and Launch Readiness
- Provide end-to-end program management for product and commercial launches from early planning through General Availability (GA), regional readiness, and downstream execution.
- Partner with Business Planners to track product development, business requirements, pricing decisions, milestones, dependencies, sign-offs, blockers, and approvals.
- Create and manage Change Requests that translate approved product, pricing, and business decisions into clear, actionable inputs for Product Launch Operations.
- Maintain launch plans and milestone visibility through MAPP (Milestone and Project Planner) or equivalent planning tools.
- Coordinate GTM readiness activities, launch prioritization, stakeholder reviews, and executive reviews.
- Ensure launch documentation is complete, accurate, approved, and ready for handoff to Consumption and downstream execution teams.
- Consumption Execution and Quality Control
- Review and validate product, pricing, subscription, and consumption change summaries for completeness and accuracy.
- Compare submitted changes with Business Planner-approved pricing files and other source-of-truth documentation to confirm alignment with approved decisions.
- Identify discrepancies across pricing files, Change Requests, change summaries, and system submissions, then coordinate corrections with the appropriate stakeholders.
- Perform pre-launch quality checks and system validations; investigate and clear validation errors, submission failures, and exceptions that prevent changes from progressing.
- Support manual and exception-based launches and track changes through successful completion against committed timelines.
- Maintain accurate records of validation results, approvals, exceptions, decisions, and resolutions to support continuity and auditability.
- Support investigation and remediation of post-launch pricing, consumption, subscription, and configuration issues.
- Cross-Functional Program Ownership
- Drive coordination across Business Planning, Offer/Product Management, engineering, finance, GTM, data, and operations teams.
- Manage multiple concurrent launches and changes while proactively identifying risks, dependencies, approval gaps, and data-quality issues.
- Escalate complex issues with clear documentation of the problem, business impact, owner, required action, and timeline.
- Drive issues through resolution in ambiguous environments and maintain accountability across stakeholders.
- Identify recurring launch, validation, tooling, reporting, and process gaps; recommend standardization, stronger controls, and automation.
- Maintain and improve process documentation, playbooks, and operating procedures as the program scales.
Minimum Qualifications- 3-5 years of experience in program management, business operations, product operations, business planning, launch operations, or a similar role.
- Experience supporting complex product or service launches involving both business and technical stakeholders.
- Strong experience working with SQL and Kusto queries.
LocationSalary and Other Compensation:The annual [salary/hourly rate] for this position is between [$90,000 - $105,000 annually]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.e.
Benefits:The Company offers the following benefits for this position, subject to applicable eligibility requirement: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]
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Preferred Skills program management
- Product Operation
- Business Operations
- Launch Operations
Job details Job ID 332958
Role Business Consumption Program Manager
Location New York, New York, US
Job type Direct Hire
Recruiter Meghna
Email
[email protected] 
