USAA

Business Applications Analyst Senior (Legal Operations)

USAA$93K — $179K *
Legal & Accounting
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or 4 years of relevant education/experience
  • 6 years analyzing IT business processes and software application design
  • Understanding of application administration and software development life cycle
  • Experience managing documentation for workflows and business requirements
  • Advanced proficiency in Microsoft Office tools
  • Knowledge of risk and controls, including gap identification and remediation
  • Experience in low-code/no-code environments and programming languages like SQL.

Responsibilities

  • Advise stakeholders on business and IT platform decisions
  • Maintain understanding of business processes and advise on technology solutions
  • Collaborate with team and stakeholders to address risks and opportunities
  • Research complex business issues with strong analytical skills
  • Document business requirements and facilitate testing and implementation
  • Lead design and administration of application documentation standards
  • Provide coaching to team members and contribute to performance reviews
  • Monitor and control risks related to business activities.

Benefits

  • Comprehensive medical, dental, and vision plans
  • 401(k) and pension plans
  • Life insurance and parental benefits
  • Adoption assistance
  • Generous paid time off plus 16 paid volunteer hours
  • Various wellness programs
  • Career path planning and continuing education opportunities.
Full Job Description
The Opportunity

We are currently seeking an experienced Business Applications Analyst Senior for our Charlotte, NC location.

As a dedicated Business Applications Analyst Senior, you provide complex analytical, business, and technical support related to strategic business functions, process, and applications/IT platforms. Leads and participates in efforts supporting business analysis and decision-making processes including creating, implementing and maintaining application solutions to meet the needs of a business or organization. Propose changes to business processes to better align to business need.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in either Charlotte, NC or San Antonio, TX.

Relocation assistance is not available for this position.

What you'll do:
  • Advises and provides analytical support and recommendations to stakeholders making decisions related to business and application/IT platform direction and modifications, taking into account current and future business needs and opportunities.
  • Maintains advanced understanding of business processes, applications/IT platform and strategic direction and advises customers on and facilitates the identification, research, and analysis of application/IT platform and technology solutions.
  • Collaborates and exchanges information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified and addressed.
  • Researches complex business issues requiring advanced knowledge of business principles and theories.
  • Responsible for analyzing and participates in documenting business requirements for application/IT platform and data systems and directing the testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes.
  • Leads and participates in the design and administration of standards and policies regarding application/IT platform and end user customer documentation.
  • Provides input and participates in establishing system documentation standards and quality assurance methodologies for systems and applications/IT platform.
  • Provides work direction and coaching to team members and may provide input on performance and development plans.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.


What you have:
  • Bachelor's degree; OR 4 years of relevant education and/or experience.
  • 6 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes.
  • Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution.
  • Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform.
  • Advanced knowledge of Microsoft Office tools.
  • Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls.
  • Successful completion of an analyst assessment may be required.
  • Experience developing and managing solutions within low-code/no-code environments.
  • Strong hands-on experience in SQL or any other programming language.


What sets you apart:
  • Experience in Liquid, SQL, NetDocs, Onit.
  • Application Development in low-code platforms.
  • System administration experience.
  • Experience in Python, GraphQL and/or Reqex.
  • US military experience gained through military service or gained as a military spouse / domestic partner.


Salary: The salary range for this position is: $93,770 - $179,240

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

About USAA

United Automobile Insurance Company (UAIC) was incorporated on March 2, 1989 in Miami Gardens, FL to provide a high quality and low cost insurance product to the non-standard automobile insurance market. The company is family owned and it is one of the largest privately held property and casualty insurance companies in the United States.UAIC has a world class information technology department. Their web technology is rated year after year as the easiest to use and most dependable by our agents.

USAA Careers

Joining USAA means becoming part of a family that welcomes diversity and is built on a culture of service and innovation. Our team of professionals is dedicated to providing exceptional service to our members, and we are always looking for passionate individuals to join our dynamic team. Whether you're starting your career or looking to grow professionally, USAA offers a range of job opportunities across various fields. Work You'll Do At USAA, we offer more than just jobs; we offer careers that make a difference. With a variety of positions available, from customer service to IT, you can find the perfect fit for your skills and interests. Our commitment to professional growth means we support your journey through leadership development programs, professional networking opportunities, and diverse career paths. USAA's commitment to innovation and leadership in the financial services industry makes it the ideal place to advance your career. We empower our employees to lead projects and initiatives that transform our services and operations. Internship Programs Kickstart your career with a USAA internship. Our internships provide invaluable workplace experience and a chance to see what a career at USAA really looks like. Interns at USAA gain hands-on experience, working alongside seasoned professionals on real projects that affect our members' lives. Benefits and Culture USAA recognizes that job satisfaction extends beyond the office. That's why we offer competitive benefits packages that support the health, well-being, and financial security of our employees and their families. Benefits include comprehensive health care, retirement plans, and generous paid time off. Moreover, our inclusive culture is one of our greatest strengths. We are committed to diversity training and creating an environment where all employees can thrive. USAA's culture is built on a foundation of respect, integrity, and responsibility. Join Our Team Ready to take the next step in your career? Explore the employment opportunities at USAA today. We are hiring creative, curious, and motivated individuals who are ready to make a difference. Check out our open positions, tailor your resume, and prepare for an interview where you can showcase your unique skills. Stay Connected Keep up to date with the latest career tips, insider perspectives, and industry-leading insights—all from the people who work at USAA. Subscribe to our careers blog and personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the rewarding career opportunities awaiting you at USAA. Join a company that values leadership, innovation, and commitment to service. Start your journey with USAA today, where your future is waiting to be written.
Learn more about USAA
Size
35,700 employees
Industry
Founded
1989

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