Business and Configuration Analyst, AI

City of Ottawa

$85K — $104K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Completion of 3-year post-secondary education in business administration or related discipline
  • Minimum 5 years of experience in a relevant field
  • Experience with ERP or Enterprise GIS applications, preferably in a municipal environment
  • Knowledge of ESRI software and GIS technologies is desirable
  • Strong analytical and problem-solving skills

Responsibilities

  • Develop, customize, enhance, and integrate business applications for assigned clients
  • Research, architect, design, and develop large-scale applications in response to business needs
  • Maintain existing applications and provide technical support
  • Utilize AI/ML for business automation and solution improvement
  • Deliver client technical support across various competencies

Benefits

  • Full-time temporary position with stable work hours
  • Opportunity to work with cutting-edge AI tools and technologies
  • Experience in diverse municipalities and various sectors
  • Professional development and research support
  • Collaborative work environment with a strong focus on team dynamics
Full Job Description
Requisition ID: 23347
Department: Finance and Corporate Services Dept.
Service: Information Technology Services
Employment Type: 1 Full-time Temporary
Work Hours: 35.00 /hours per week
Affiliation: CIPP/CIPP
Salary Information: $85,947.68 - $104,577.20 annually (2025 rates of pay)
Location: 100 Constellation, Nepean
Job Category: Information Technology
Application Close: 01/09/2026

JOB SUMMARY

Note: This position will primarily focus on AI tooling, with an emphasis on LLM-related use, enablement, and adoption.
You are responsible for: developing/customizing/enhancing and/or integrating a broad range of smaller-scale (or components of larger-scale) business applications/solutions for an assigned client portfolio or project, in response to new or changing business requirements; maintaining business applications/solutions (or components thereof); and providing client and technical support.
You are responsible for: researching, architecting, designing, developing, customizing, enhancing and/or integrating large-scale applications/solutions for assigned clients in response to new or changing business
requirements and/or for assigned projects; maintaining these applications/solutions; and providing client technical support in one or more technical competency areas, such as:
Automation/Artificial Intelligence (AI)/Machine Learning (ML)
Business Automation tools
Software Development

EDUCATION AND EXPERIENCE

Completion of 3 year post-secondary education in business administration or related discipline, or a field that is relevant to the job (e.g. Geography in the GIS group).

Minimum of 5 years of experience; experience using an Enterprise Resource Planning (ERP) application or Enterprise GIS application in a municipal environment is preferred.
  • For SAP: Business experience in accounting, human resources, payroll, maintenance management, procurement, materials management or sales distribution
  • For GIS: Business experience in specific areas of the organization's business lines such as public works, urban planning, engineering, environmental studies, public health, emergency services, or transportation.


KNOWLEDGE

  • ERP or Enterprise GIS application and configuration tools
  • System methodologies including requirements definition, functional design, implementation
  • Project management methodologies
  • Quality assurance procedures
  • Business analysis practices and techniques, and report writing techniques
  • Application administration


FOR SAP:
  • Business practices in one or more of the following disciplines; human resources, payroll, accounting, maintenance management, procurement, materials management or sales distribution


FOR GIS:
  • Business practices in specific areas of the organization's business lines such as public works, urban planning, engineering, environmental studies, public health, emergency services, or transportation.
  • Knowledge of, and experience with, ESRI software and emerging GIS technologies is desirable


COMPETENCIES, SKILLS AND ABILITIES

  • Strong analytical skills
  • Problem solving
  • Work well in a team environment
  • Exercise independent judgment, and work effectively with minimal supervision
  • Communicate effectively with end users, verbal and written
  • Estimate work and keep within tight timeframes
  • Proficiency in spreadsheet, graphics, word processing and data retrieval applications
  • Strong client service focus
  • Ability to deal with multiple demands
  • Flexibility

WHAT YOU NEED TO KNOW
  • Language Requirement: English oral, reading, writing
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.


We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

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