Qualifications

• High school diploma or GED required; bachelor's degree in business or related field preferred.
• 4-10 years of relevant experience required, with strong preference for 5+ years in business process analysis.
• Strong background in process analysis and improvement techniques with familiarity in lifecycle methodologies.
• Advanced knowledge of Lean Six Sigma or similar methodologies required.
• Experience with governance documentation creation including policies and project plans.
• Familiarity with loan servicing functions such as loss mitigation and foreclosure preferred.
• Proficiency in Microsoft Office and experience with specific tools like MSP, Black Knight/LPS, or Sagent preferred.

Responsibilities

• Analyze large datasets to uncover trends and opportunities for process improvement.
• Conduct root cause analyses and collaborate with stakeholders for effective solutions.
• Design and improve scalable business processes using data-driven insights.
• Develop and maintain dashboards and reports providing actionable insights.
• Lead process mapping and problem-solving workshops.
• Define and monitor KPIs to align with organizational goals.
• Integrate new analytical tools into processes and ensure their adoption.

Benefits

• Opportunities for professional development and training in analytical tools and methodologies.
• Collaborative work environment fostering cross-departmental communication.
• Participation in workshops aimed at enhancing business processes and performance.
• Involvement in a culture of continuous improvement and change management.