FirstEnergy Corp

Business Analyst - Power Billing & Supplier Operations - Akron FirstEnergy Headquarters

FirstEnergy Corp • $70K — $95K *
Akron, OH 44312In-Person
Energy & Utilities
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree with 4-7 years relevant experience or 7 years without a degree.
  • Background in project management, data modeling, or significant process improvement.
  • Strong written and verbal communication skills for all levels.
  • Detail-oriented with creative problem-solving skills.
  • Proficient in analyzing and presenting complex data sets.
  • Self-motivated with a willingness to learn and adapt quickly.
  • Team player with developing leadership capabilities.

Responsibilities

  • Demonstrate commitment to FirstEnergy Core Values.
  • Coordinate advocacy for FE positions in regulatory meetings.
  • Implement new and modified regulatory programs.
  • Develop operational and regulatory reports using various tools.
  • Analyze large data sets and prepare insights for leadership.
  • Facilitate data alignment reviews with stakeholders.
  • Conduct research and develop recommendations for billing processes.

Benefits

  • Competitive pay plus incentive compensation.
  • Company-sponsored pension plan.
  • 401(k) savings plan with employer matching.
  • Choice of comprehensive health insurance programs.
  • Tuition reimbursement for skills development.
  • Commitment to workforce diversity and inclusion.
Full Job Description
Job Description

About the Opportunity

The selected candidate may be offered a position within the same job family, at a level that is lower than what was posted. This will be determined based upon the results of the interview process which considers the candidate's skills, work history, experience level, and other relevant qualifications.

This is a full-time, on-site position located in Akron, OH, Reading, PA, or Fairmont, WV.

This position offers the opportunity to be a key member of the FirstEnergy Supplier Services team, facilitating day-to-day business and enhancing the operations to effectively meet compliance, financial, and operational objectives. Additionally, the candidate will lead or assist: implementing regulatory programs (both new and changes to existing), advocating for FE positions in Commission workgroups, and provide insights into sensitive, critical initiatives for use by senior leadership. The applicant should possess strong organization, communication, and analytical skills, as well as the ability to work independently utilizing resources, and works well with others.

Responsibilities include:
  • Demonstrating a commitment to FirstEnergy Core Values and Behaviors.
  • Coordinating/Leading advocacy for FE positions in meetings and workgroups with peer utilities, state commissions, and external stakeholders.
  • Implementing regulatory programs (both new programs and changes to existing programs)
  • Developing/Implementing operational, management, regulatory reports and tools using a variety of resources including SAP, Excel, QlikView, Power BI, TOAD, etc. to monitor and maintain day-to-day, support process improvements, and support complex project needs.
  • Querying large amounts of data from multiple data sources, interpreting the data, and analyzing results using statistical techniques.
  • Coordinating and facilitating data reviews with all stakeholders to ensure alignment and accuracy
  • Conducting research internally/externally, analyzing data, interpreting results, and developing recommendations to improve or implement complex billing processes.
  • Providing insights into sensitive, critical initiatives for use by senior leadership.
  • Guiding other team members on the use of effective research techniques, planning/analytics, and presentation methods.
  • Modeling active learning through continuing to develop breadth of knowledge, skills and perspective.
  • Delivering quality, accurate work within established deadlines.
  • Presenting complex subject matter to all levels of management.
  • Acting as a resource to management to lead others in the job family in solving highly complex billing or controls issues.
  • Working collaboratively across organizations including Rates, Regulated Settlements, Tax, Internal Auditing, Compliance, Regulatory Reporting, Communications, Meter Services, Customer Support, Smart Meter Operations, and IT with the intention of building cross-functional teams to effectively improve Customer Experience.
  • Maintaining a safe workplace for coworkers and the community based upon knowledge of potential hazards and industry regulations/requirements.
  • Research, review, and analyze the effectiveness and efficiency of existing tasks and recommend enhancements.
  • Identify and analyze system issues to determine root cause and/or solutions for process improvement.
  • Develop, execute, and support change management, knowledge management, and change control processes.
  • Implement auditing and controls to ensure accuracy and compliance.

Qualifications for the Advanced Business Analyst level include:
  • Bachelor's degree with a minimum of 4 to 7 years relevant work experience or, in lieu of a degree, a minimum of 7 years of relevant work experience. Professional experience with demonstrated background in project management, data modeling, data analytics, and/or significant experience with major process improvement effort are/is preferred.
  • Excellent written and verbal communication skills with the ability to effectively communicate with and present to all levels of employees including leadership.
  • Eye for detail and excellent reasoning skills, with the ability to solve problems creatively.
  • Strong interpersonal skills to establish and maintain working relationships.
  • Ability to develop, analyze, synthesize and present complex data sets.
  • Must be self-motivated and demonstrate a questioning attitude with willingness and propensity for continual growth, willingness to undertake assignments involving unfamiliar subjects, and ability to adapt and change quickly.
  • Proven team player with developing leadership skills who contributes to team goals and encourages/supports other team members.
  • Delivers quality, accurate work within established deadlines.
  • Excellent time management skills and an ability to manage multiple complex projects at a time.

Qualifications for the Senior Business Analyst level include all of the above plus:
  • Bachelor's degree with a minimum of 7 years relevant work experience or, in lieu of a degree, a minimum of 10 years of relevant work experience. Professional experience with demonstrated background in project management, data modeling, data analytics, and/or significant experience with major process improvement effort are/is preferred.
  • Superior written and verbal communication skills with the ability to effectively communicate with and present to all levels of employees including leader.
  • Eye for detail and superior reasoning skills, with the ability to solve problems creatively.

    Benefits, Compensation & Workforce Diversity

    At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

    Safety

    Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

About FirstEnergy Corp

FirstEnergy is a diversified energy company headquartered in Akron, Ohio. Its subsidiaries and affiliates are involved in the generation, transmission and distribution of electricity, as well as energy management and other energy-related services. Its seven electric utility operating companies comprise the nation's fifth largest investor-owned electric system, serving 4.5 million customers within 36,100 square miles of Ohio, Pennsylvania and New Jersey; and its generation subsidiaries control more than 14,000 megawatts of capacity. Our Corporate Vision is to become a leading regional energy provider.

FirstEnergy Corp Careers

Join the dynamic team at FirstEnergy Corp, a leading energy company where innovation, leadership, and diversity are valued. As one of the most prominent energy providers, we offer unparalleled job opportunities that empower you to shape the future of energy.

Work You’ll Do

At FirstEnergy Corp, we are committed to enhancing the quality of life through sustainable practices and smart energy solutions. Our team is at the forefront of the energy sector, driving growth and transformation in an ever-evolving industry. By joining us, you will collaborate with skilled professionals dedicated to pioneering advancements in energy technology.

Explore a World of Opportunities

Whether you're seeking an entry-level position or a more senior role, FirstEnergy Corp provides a platform for professional growth and career advancement. Our diverse range of job opportunities in engineering, customer service, IT, and business management positions us as an ideal employer for ambitious candidates ready to make a significant impact.

Internship Programs

Kickstart your career with FirstEnergy Corp’s internship programs. These opportunities are designed to give you hands-on experience and insights into the energy sector, enhancing your skills and preparing you for future employment. Interns at FirstEnergy Corp gain valuable industry knowledge and practical skills, making them well-prepared for full-time roles within our company.

Culture and Benefits

FirstEnergy Corp is dedicated to fostering a workplace culture that embraces diversity and inclusion. We believe in providing our employees with a supportive environment where everyone can thrive. Our benefits package is comprehensive, including health, retirement plans, and continuous diversity training to ensure every team member can achieve their personal and professional goals.

Professional Development and Networking

We encourage continuous learning and development through a variety of training programs and leadership workshops. FirstEnergy Corp is committed to the professional growth of our employees, offering development programs that cater to enhancing leadership skills and expanding professional networks. Networking within the company and industry is supported and encouraged through various events and initiatives, helping you build valuable connections that can advance your career.

Join Our Team

Are you ready to make a difference? Search open positions that match your skills and interests on our Careers page. We are looking for passionate, curious, and innovative team players who are eager to drive change and excel in their careers. Prepare your resume, sharpen your interview skills, and get ready to join a company that values vision and hard work.

Stay Connected

Keep up to date with the latest news, insider perspectives, and career tips from FirstEnergy Corp. Subscribe to our job alert emails and never miss an opportunity to grow and excel with us. Explore the possibilities today and discover how you can contribute to the future of energy at FirstEnergy Corp. Join us in powering the future!

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Learn more about FirstEnergy Corp
Size
12,395 employees
Market Cap
$23.8 billion
Industry
Energy & Utilities
Net Income
$1 billion
Founded
1997
5 Year Trend
+0.8%
Revenue
$10.7 billion
NASDAQ
FE
* Ladders Estimates

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