Position Overview

We are seeking an experienced Business Analyst with a minimum of 5 years of professional experience to support a federal client in gathering, analyzing, and documenting requirements for data dashboards, visualizations, and reporting solutions. The Business Analyst will work closely with client stakeholders, public safety leaders, internal data analysts, and technical teams to ensure dashboard solutions effectively support leadership decision-making.

The ideal candidate is an excellent communicator, highly organized, and comfortable working with federal clients in a collaborative environment. Experience supporting federal public safety customers is a plus.

Business Analyst

The Business Analyst will work directly with federal client stakeholders to understand business needs, gather requirements, and translate those needs into clear, actionable documentation for data analytics and dashboard development teams.

The ideal candidate will reside in or within commutable distance to Washington DC.

Responsibilities:

• Facilitate requirements elicitation sessions with leadership, users, data teams, and IT to capture functional and non-functional needs.
• Develop and manage user stories, process maps, wireframe requirements, and traceability to deliverables and metrics.
• Define baseline performance measures and assist with target-state KPIs for time savings, accuracy, user satisfaction, and operational impact.
• Support product analytics and utilization reporting; translate insights into backlog improvements and release priorities.
• Develop training materials, FAQs, and communications artifacts to support rollout, adoption, and ongoing support.
• Coordinate UAT planning and scripts; ensure stakeholder validation and readiness for release.
• Translates stakeholder needs into clear requirements, workflows, and user stories with testable acceptance criteria.
• Supports stakeholder engagement, baseline measurement, training and communications deliverables, and utilization reporting to drive adoption and realized value.
• Support the harvesting and refinement of solutions for internal KLSA product portfolio.
• Ability to operate with minimal management oversight and maintain compliance in alignment to project requirements.
• Ability to engage with, collaborate, and present to executive stakeholders (CFO), technical leaders (CDO), and mission leaders (Division Directors).
• Maintain professional execution of project delivery while engaging with executive presence as all times.

Required Qualifications:

• Minimum of 5 years of experience as a Business Analyst, Requirements Analyst, Functional Analyst, or similar role.
• Bachelor of Arts or Bachelor of Science degree in Information Systems, Finance, Business, Data Analytics, or an equivalent field.
• Experience gathering and documenting business and functional requirements.
• Experience supporting dashboard, reporting, data visualization, analytics, or business intelligence projects.
• Experience developing user stories, acceptance criteria, journey maps, user personas, and process documentation.
• Experience supporting user acceptance testing and working with stakeholders to validate solution functionality.
• Strong written and verbal communication skills.
• Ability to communicate effectively with both technical and non-technical audiences.
• Ability to work directly with federal clients, public sector stakeholders, and internal technical teams.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a client-facing environment.

Preferred Qualifications:

• Experience supporting federal public safety customers.
• Experience working with federal agencies or government consulting environments.
• Familiarity with business intelligence tools, dashboards, and data visualization concepts.
• Experience working with data analysts, dashboard developers, or reporting teams.
• Experience in Agile or hybrid project delivery environments.
• Knowledge of public safety operations, mission support, or federal law enforcement environments.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• 401K
• "Discretionary" PTO
• Professional development opportunities
• A dynamic and collaborative work environment

Working Environment:

This role will support a federal client and will require regular collaboration with client stakeholders, public safety professionals, internal data analysts, dashboard developers, and project leadership. The Business Analyst will play a key role in ensuring that data dashboards and visuals are designed to meet client needs and support informed decision-making by client leadership.

If you are a results-driven professional and have the above qualifications, we encourage you to apply for this position. Join our team and contribute to our continued growth and success. To apply, please send your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.