Job Summary
We are seeking a highly analytical and consultative Business Analyst / Consultant II to lead stakeholder discovery and business assessment activities across CXI Platform, Claims, and G&A workstreams. This role will focus on understanding current-state business operations, identifying process and operating model gaps, and translating findings into actionable recommendations that support business transformation initiatives. The ideal candidate will possess strong healthcare domain expertise, exceptional stakeholder engagement skills, and experience conducting workshops, interviews, and business assessments to support strategic decision-making.

Key Responsibilities
• Lead discovery activities with business, operations, product, and functional stakeholders.
• Plan and facilitate stakeholder interviews, discovery sessions, workshops, and business alignment meetings.
• Conduct current-state assessments to understand organizational processes, workflows, operating models, and business capabilities.
• Identify pain points, inefficiencies, business challenges, process gaps, and improvement opportunities.
• Document business rules, process dependencies, and operational constraints.
• Analyze current-state findings and develop actionable business recommendations.
• Translate discovery insights into assessment deliverables, opportunity assessments, and transformation roadmaps.
• Support business alignment by connecting operational challenges with strategic objectives.
• Develop executive-ready summaries, presentations, and recommendation packages for leadership review.
• Partner with Architects, Business Analysts, PMO teams, Product Owners, and Data Science teams to evaluate solution possibilities and feasibility.
• Facilitate discussions between business and technical stakeholders to ensure common understanding and alignment.
• Support enterprise transformation initiatives through structured discovery and assessment methodologies.
• Present findings, recommendations, and assessment outcomes to business leaders and executive stakeholders.
• Support change enablement activities by helping stakeholders understand proposed improvements and transformation opportunities.
• Maintain strong stakeholder relationships throughout the discovery lifecycle.

Required Qualifications
• 5-8+ years of experience in Business Analysis, Management Consulting, Business Transformation, Strategic Advisory, Process Improvement, or Operational Excellence.
• Proven experience facilitating stakeholder interviews, discovery workshops, assessment sessions, and business alignment workshops.
• Strong experience documenting current-state processes, business requirements, process assessments, gap analysis, and transformation recommendations.
• Excellent communication, facilitation, presentation, analytical, and stakeholder management skills.
• Strong ability to translate business challenges and discovery findings into actionable recommendations.
• Experience working effectively with both business and technical stakeholders.
• Strong organizational and problem-solving skills.

Domain Experience
• Required: Healthcare industry experience.
• Preferred: Healthcare payer operations, claims processing, and member experience (CXI).

Notes:

3 positions availabe

Location: Atlanta/Texas

Must Have Skills -

Skill 1 - Business Discovery & Stakeholder Management - 5-8+ Years

Skill 2 - Process Analysis & Operating Model Assessment - 5-8+ Years

Skill 3 - Workshop Facilitation, Requirements Gathering & Business Assessment - 5-8+ Years

Skill 4 - Business Transformation / Consulting / Strategic Advisory - 5-8+ Years

Good To Have Skills -

Skill 1 - Healthcare Payer & Claims Operations - 3+ Years

Skill 2 - Member Experience (CXI) / Customer Experience Transformation - 3+ Years

Skill 3 - Change Management & Executive Communications - 3+ Years

Skill 4 - Audit, Compliance, Regulatory or G&A Operations - 2+ Years

Mandatory if Applicable

Domain Experience (If any) -

Healthcare Domain (Mandatory)

Preferred:
• Healthcare Payer
• Claims Operations
• Member Experience (CXI)
• G&A Operations
• Audit & Regulatory Workflows
• Operations Transformation

Must have Certifications -

Preferred:
• CBAP / CCBA
• Lean Six Sigma
• Prosci Change Management
• Healthcare-related Certifications