Role OverviewWe're hiring a Business Analyst who operates like an owner. You'll translate messy, real-world healthcare workflows into crisp requirements, data models, and repeatable processes that scale.
You'll partner with Product, Engineering, Clinical, and Customer teams to ship AI-powered solutions that actually land in enterprise environments - secure, trusted, measurable. If you thrive in ambiguity, move fast, and love turning chaos into clarity, this is your arena.
Key ResponsibilitiesDiscovery & Requirements- Lead structured discovery with customers and internal stakeholders; synthesize business objectives, constraints, and success criteria.
- Convert insights into clear PRDs, user stories, acceptance criteria, and process maps (BPMN/Swimlane) with a strong "final mile" orientation.
- Decompose complex payer/provider workflows (e.g., Prior Auth, Care Gaps, CDI, UM/CM) into scalable, automatable steps.
Data & Insight- Define KPIs and instrumentation plans; build SQL queries and dashboards (Looker/Mode/Snowflake/BigQuery) to track value realization.
- Partner with data science/ML teams to frame evaluation metrics for LLM-powered features and ground truth/annotation workflows.
- Validate data quality, lineage, and mappings across EHR, claims, and document sources; document assumptions and edge cases.
Execution & Quality- Drive backlog grooming and sprint readiness; ensure tickets are spec'd, prioritized, and unblocked.
- Run UAT and release readiness - test scenarios, defect triage, go/no-go, and post-launch hypercare.
- Author customer-facing playbooks and internal SOPs so great work compounds.
Customer & Scale- Translate enterprise constraints (security, compliance, change management) into pragmatic product and delivery plans.
- Model ROI and produce business cases; present findings to executives with crisp narratives and data.
- Identify and codify repeatable patterns to accelerate future deployments (templates, checklists, data contracts).
Must-Have Qualifications- 5-8+ years as a Business Analyst / Product Analyst / Solutions Analyst in healthtech or adjacent enterprise software.
- Demonstrated ownership from discovery 12 launch 12 post-launch iteration; you close loops and raise the bar.
- Proficiency with SQL and BI tools (e.g., Looker, Tableau, Mode) and comfort analyzing large, messy datasets.
- Fluency writing user stories, acceptance criteria, and process diagrams; excellent written communication.
- Strong stakeholder management - you align fast, create clarity, and influence without authority.
- Healthcare context: familiarity with payer/provider workflows, medical documentation, and healthcare data (claims/EHR).
- Security/compliance awareness (HIPAA/PHI) and risk-forward mindset in AI-enabled workflows.
Bonus Points- Exposure to LLM/GenAI products (evaluation frameworks, prompt design, RAG, red-teaming) and human-in-the-loop QA.
- Experience with FHIR/HL7, X12, clinical terminology (ICD-10, CPT, SNOMED), and document understanding.
- Background in management consulting, product operations, or enterprise implementations.
- Hands-on with Jira/Linear, Notion/Confluence, and collaboration in Slack/G Suite.
What We Offer- High-impact opportunity to shape the future of healthcare AI.
- Autonomy, ownership, and the ability to chart your own growth path.
- Competitive base salary + commission + accelerators.
- 100% employer-paid health, dental, and vision insurance.
- Retirement plans (401k), disability insurance, and employee assistance programs.
- Work with a bold, fast-moving team solving meaningful problems.
How to ApplySend your resume and a brief note to explaining why you're the right partner to expand our most strategic national accounts.
