Position Overview

As a Business Experience & Planning Advisor within PNC's Business Experience & Planning organization, you will be based in Pittsburgh, PA, Dallas, TX, Birmingham, AL, Phoenix, AZ and Denver CO.

Role Summary

The Business Exp & Planning Advisor (C4) serves as the End of Life (EOL) Process Owner, responsible for supporting governance of the enterprise-wide EOL Program. This role partners across cross-functional teams to ensure EOL governance processes are consistently applied, documented, and aligned with enterprise criteria.

The role enables effective program execution by maintaining EOL procedures, policies, and metrics, while working closely with the EOL Service Owner and key stakeholders to ensure adherence to requirements, promote transparency, and mitigate risk. A strong focus on data integrity, control effectiveness, and continuous improvement is essential to support business objectives and regulatory expectations.

Key Responsibilities
• Support execution of the enterprise EOL governance framework and ensure alignment with business and risk requirements
• Monitor adherence to EOL standards, procedures, and controls; partner with the EOL Service Owner to sustain compliance
• Maintain and update EOL policies, procedures, and documentation to align with enterprise standards
• Support audits and reviews by providing accurate, timely documentation and evidence
• Support development and maintenance of EOL metrics (KPIs/KRIs)
• Analyze trends to identify risks and improvement opportunities; contribute to program reporting and transparency
• Evaluate program performance and recommend improvements to processes and controls
• Support roadmap development to enhance EOL program maturity
• Act as a liaison between governance and the EOL Service Owner
• Apply risk management practices to ensure alignment with enterprise control frameworks

Qualifications
• Familiarity with policy, procedure, and control documentation within an enterprise environment, preferably within a risk, technology, or lifecycle management context
• Demonstrated ability to collaborate effectively across cross-functional and enterprise teams
• Strong communication and stakeholder management skills, with the ability to influence without authority
• Proven ability to balance execution, risk management, and business priorities
• Exposure to regulatory, audit, or compliance environments
• Familiarity with enterprise governance frameworks and control standards

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Collaborates cross-functional teams to improve business planning methods. Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Responsible for executing and implementing business planning processes. Helps to designs strategic plans based on forecasts, and provides improvement recommendations.
• Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts. Identifies and executes opportunities that add value to the business and to achieve business goals.
• Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Organizational Governance, Strategic Planning, Technology Risk

Competencies
Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Influencing, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking

Work Experience
Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.