Position Overview

As a Business Analysis Advisor within PNC's Collections Platform Replacement (CPR) Transformation- Retail organization, you will be based in Jacksonville, FL>

We are seeking a highly organized and collaborative Business Analysis Advisor to support the CPR Transformation Agile Tech development team ("crew") in delivering high-quality solutions. This role will serve as the central point of coordination between business stakeholders, development, and QAE teams-ensuring a well-managed backlog, clear requirements, and smooth sprint execution.

The ideal candidate is detail-oriented, proactive, and comfortable operating in a fast-paced Agile environment, with strong communication and prioritization skills.

Key Responsibilities include:

Backlog Management & Prioritization
• Own, prioritize, and actively manage the team's JIRA backlog
• Maintain a clean, organized backlog with clearly defined and ready-to-work items
• Assign work based on team capacity and sprint goals
• Ensure proper JIRA hygiene, including accurate fields, statuses, and documentation
Agile Execution & Team Support
• Facilitate key Agile ceremonies such as sprint planning and backlog refinement
• Provide support across teams by stepping in for Scrum ceremonies as needed (e.g., stand-ups, retrospectives)
• Create, refine, and convert business requirements into user stories and tasks
• Review completed work and validate readiness prior to final Product Owner acceptance
• Ensure all work items meet "Definition of Ready" before entering a sprint
Stakeholder Communication & Customer Alignment
• Act as the primary spokesperson for the team, representing work and progress to stakeholders
• Clearly articulate requirements, priorities, and the business impact of deliverables
• Serve as a point of contact for developers and QA to clarify requirements and user stories
• Connect team members with appropriate stakeholders to gather necessary information
• Lead and facilitate discussions to resolve blockers and clarify requirements

Quality Assurance & Feedback Loop
• Review and validate testing evidence for in-sprint work, production incidents, SIT, and defects
• Ensure completeness and quality of testing documentation with no gaps
• Support backlog grooming and preparation for upcoming sprint cycles
• Develop materials and presentations for sprint demos and stakeholder reviews

Vision & Roadmap Contribution
• Develop a strong understanding of epics and broader product objectives
• Support work assignment decisions aligned with strategic priorities
• Identify risks, dependencies, and issues, and escalate appropriately
• Contribute to the continuous improvement of team processes and delivery outcomes

Qualifications
• 3+ years of experience in a Product Owner, Business Analyst, or Agile delivery role
• Strong experience with JIRA or similar backlog management tools
• Solid understanding of Agile/Scrum methodologies and ceremonies
• Excellent communication and stakeholder management skills
• Ability to prioritize competing demands and manage multiple workstreams
• Experience working with cross-functional teams (Development, QA, Business)

Preferred Qualifications
• Certified Scrum Product Owner (CSPO) or similar Agile certification
• Experience supporting multiple teams or enterprise-scale Agile environments
• Familiarity with test validation and QA processes

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Directs the research, discovery, collection and interpretation of business requirements. Participates in the development and review of complex processes and procedures, workflow analytics and reporting. May provide senior level consultation and communicates with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives.
• Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams. Independently mentors, leads, and coaches other associates to affect knowledge transfer. Oversees the development and maintenance of all applicable policy and procedure documentation.
• Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with senior level stakeholders and technology teams on complex business requirements.
• Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment. Provides direction for the successful deployment of projects. Drives the development, analysis and distribution of complex reporting.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Business Needs, Business Processes, Data Analytics, Decision Making, Management Reporting, Prioritization, Waterfall Model

Competencies
Analytical Thinking, Business Assessment, Business Process Modeling, Consulting, Effectiveness Measurement, Information Capture, Problem Solving, Process Management, Project Management, Requirements Analysis, Software Product Business Knowledge

Work Experience
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Pay Transparency

Base Salary: $77,000.00 - $135,200.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 05/04/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.