Job SummaryThe individual in this position supports Medicare FMO Topline Agency partners, performing research and assisting in analyzing financial and health data. This role serves as a strategic liaison dedicated to delivering data-driven insights and exceptional service to optimize performance and partner growth. Through a consultative approach, the Client Consultant translates complex data into actionable insights that empower Topline Agency to make informed business decisions, cost containment strategies, while maintaining a customer centric approach to service, anticipate partner needs, understand potential pitfalls, and efficiently and effectively responds to partner requests. This position analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers, identifies and interprets trends and patterns in datasets to locate influences to help improve satisfaction with HealthSpring. The role is also responsible for end-to-end issue resolution and escalation management, partnering across internal matrix teams, including commissions, contracting, enrollment, compliance, and legal, ensuring timely and accurate resolution of service needs. The Client Consultant supports the improvement of the quality and efficiency of HealthSpring Medicare by delivering high quality account management support and sales operations every day, and remains compliant with all government and company procedures and regulations.
Required Job Qualifications:- Bachelor Degree and 2 year experience in data analysis and information reporting relating in healthcare, consulting or insurance industries OR 6 years experience in data analysis & information reporting relating in healthcare, consulting or insurance industries.
- Requires knowledge and experience in own function; still acquiring higher-level knowledge and skills
- Builds own knowledge of HCSC, business processes and customers
- Solves a range of problems
- Analyzes possible solutions using standard procedures
- Receives a moderate level of guidance and direction
Preferred Job Qualifications: - Knowledge of account management and service operations
- Understanding of Medicare services and requirements preferred
- Understanding CMS Compliance and guidance or demonstrated research capability
- Demonstrated communications (written and verbal) and interpersonal skills
- Ability to problem solve, identify and assist with removing roadblocks
- Work From Home: This is a fully remote position, available in the US only
- Sponsorship: Sponsorship is not available.
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!Pay Transparency Statement:At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
Base Pay Range$61,500.00 - $136,100.00
Exact compensation may vary based on skills, experience, and location.
