USAmeriBancorp

Branch Manager

USAmeriBancorp • $70K — $95K *
Jersey City, NJ 07307In-Person
Retail & Consumer Goods
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School diploma or GED equivalent.
  • Minimum of 3 years management experience in a customer service role.
  • Knowledge of branch operations and sales techniques.
  • Proficiency in computer skills.
  • Strong verbal, written, and interpersonal communication abilities.

Responsibilities

  • Lead and manage all aspects of branch performance including sales, profitability, and operational integrity.
  • Ensure exceptional service delivery to clients in a customer-focused branch environment.
  • Coach and develop branch staff to achieve sales targets and enhance individual performance.
  • Monitor sales interactions to ensure quality customer consultations and effective lead management.
  • Oversee all staffing functions, including recruitment, performance evaluation, and coaching.
  • Identify and resolve potential risks to maintain branch integrity and compliance.
  • Create a positive work environment that aligns with company culture and enhances staff engagement.
  • Leverage market intelligence to develop strategic sales approaches to increase market share.

Benefits

  • Professional development opportunities.
  • Supportive team culture fostering career growth.
  • Engagement in community initiatives.
  • Incentives based on branch performance.
Full Job Description
Responsibilities include but are not limited to:
  • Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
  • Ensures exceptional service delivery to all clients within a consumer-oriented branch.
  • Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
  • Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
  • Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
  • Leads and encourages identification, escalation, and resolution of potential risks.
  • Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
  • Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.


Required Skills:
  • Ability to prioritize, organize, delegate, and execute.
  • Must have excellent verbal, written and interpersonal communication skills.
  • Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
  • An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
  • Proficient computer skills.
  • Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:
  • High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.

About USAmeriBancorp

Valley National Bancorp, doing business as Valley Bank, is a regional bank holding company headquartered in Wayne, New Jersey with approximately $42 billion in assets. Its principal subsidiary, Valley National Bank, currently operates over 230 branch locations in northern and central New Jersey, the New York City boroughs of Manhattan, Brooklyn, and Queens, as well as Long Island, Florida, and Alabama. Valley Bank holds approximately $29 billion in assets. ,Valley Bank is one of the largest commercial banks headquartered in New Jersey.
Learn more about USAmeriBancorp
Industry
Legal & Accounting
* Ladders Estimates

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