As the Branch Manager you are responsible for the overall sales and operations of the branch, delivering a full range of make-ready, add-on, and renovation services to our multi-family clients. You'll lead the recruitment and management of branch staff, oversee the selection and engagement of qualified independent contractors, and ensure productivity, quality, and safety across your team.
This role is critical in analyzing and enhancing operational procedures, improving performance, and fostering a positive branch culture. You'll work closely with your Operations and Sales team members while building strong relationships with our clients' property teams to achieve high customer satisfaction, client retention, and branch revenue and profit goals.
The ideal candidate is growth-minded, thrives in a hands-on leadership role, and has a proven track record of managing a multi-department branch with full profit and loss (P&L) responsibility.
Compensation & Work Environment Details:Salary Range: $110,000 - $125,000
Bonus: Target bonus is 17.5% of annual salary (paid quarterly)
Auto Allowance & Reimbursement: Bi-weekly fixed contribution + monthly variable mileage reimbursement
Work Schedule: Flexibility to work outside standard hours as needed
What You'll Do:- Grow the Branch: Oversee all functions of branch growth, including business development, client onboarding, hiring, and contractor recruitment.
- Drive Revenue and Profitability: Develop forecasts, set financial targets, and ensure the branch meets revenue, gross profit, and EBITDA goals.
- Build Client Relationships: Partner closely with property managers and key stakeholders to understand needs, resolve issues, and ensure customer satisfaction.
- Lead a High-Performing Team: Recruit, train, develop, and motivate your team of branch staff and independent contractors to achieve operational and financial objectives.
- Expand Service Offerings: Promote the full suite of MultiPro services, identifying growth opportunities with existing clients while pursuing new business.
- Ensure Quality and Safety: Oversee service delivery, maintain safety standards, and ensure quality control across all projects.
- Collaborate Across Departments: Partner with internal teams including sales, operations, finance, HR, and marketing to support branch success.
- Represent MultiPro: Attend industry events, trade shows, and client meetings to strengthen market presence and drive business growth.
What We're Looking For:- Leadership Experience: Minimum of 10 years in branch operations management with proven success growing revenue and leading teams.
- Industry Knowledge: 5-7 years in construction, painting, renovation, or restoration services. Multi-family experience preferred.
- Client-Focused: Strong customer service skills with the ability to build trust and deliver results.
- Financial Acumen: Skilled in financial reporting, budgeting, and driving profitability.
- Bilingual: English/Spanish strongly preferred.
- Sales Mindset: Experience in proposal building and generating new business opportunities.
- Project Management: Excellent organizational skills and ability to lead multiple projects with competing deadlines.
- Tech-Savvy: Proficiency in Microsoft Office Suite, Salesforce and ability to learn new systems quickly.
- Education: Bachelor's degree required; Master's degree preferred.
- Valid Driver's License: Required, with frequent travel within your market.
Physical Requirements:- Ability to lift 50 lbs., walk properties (including stairs), and work in varying weather conditions.
Comprehensive Benefits:- Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
- Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
- Flexible Time Off: No preset accruals-manage your time and work-life balance your way, plus 10 company-paid holidays.
- Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
- Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs
The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.
The application window is anticipated to close 60 days from the date the job is posted.
Ready to take the next step in your leadership career and help us build something great? Apply today and join MultiPro in shaping the future of our branch!#LI-AC1Are you a current Valet Living employee? If so, click here to apply.
