Biz Ops, Growth

Concourse Tech Inc.

• $80K — $95K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 1-2 years of experience in fast-paced consulting or client-facing tech roles
  • Familiarity with contracts and procurement processes, especially with government or enterprise clients
  • Experience managing complex stakeholder relationships and delivering results
  • Ability to structure thoughts and turn ambiguous situations into actionable plans
  • Proactive approach; self-starter who identifies and acts on needs
  • Interest in leveraging AI tools to enhance productivity
  • Strong communication skills for diverse audience engagement, from government directors to engineering teams
  • Location requirement: must be based in or willing to relocate to NYC for in-office work

Responsibilities

  • Own the post-win process from contract execution to ongoing account management
  • Manage logistics of contracting with government partners, coordinating with legal, finance, and procurement
  • Serve as the primary relationship manager for government partners after sales closure
  • Conduct regular business reviews with partners to provide insights and align on priorities
  • Identify expansion opportunities within existing accounts, exploring new use cases and jurisdictions
  • Collaborate with product and engineering teams to incorporate partner feedback
  • Monitor partner health metrics and proactively mitigate risks
  • Utilize AI tools to automate reporting and streamline workflows

Benefits

  • Opportunity to work closely with government partners and influence significant accounts
  • Dynamic work environment with a focus on AI and product development
  • Chances to grow your role by identifying expansion opportunities
  • Regular interaction with high-level stakeholders across various sectors
  • Supportive culture encouraging proactive problem-solving and innovation
Full Job Description
What You'll Do
  • Own the post-win process from contract execution through deployment and ongoing account management
  • Manage contracting logistics with government partners, coordinating with legal, finance, and procurement stakeholders to close deals cleanly and quickly
  • Serve as the primary relationship owner for government partners after a deal is won, ensuring a smooth handoff from sales and a strong start
  • Run regular business reviews with partners to surface adoption insights, demonstrate value, and align on roadmap priorities
  • Identify and develop expansion opportunities within existing accounts, from new use cases to additional agencies and jurisdictions
  • Work closely with product and engineering to translate partner feedback into improvements
  • Track partner health metrics and proactively address risks before they become problems
  • Use AI tools to scale your work, automating reporting, synthesizing partner data, and building repeatable playbooks
What We're Looking For
  • 1-2 years of experience in fast-paced consulting or a client-facing role at a tech company
  • Comfort navigating contracts and procurement processes, ideally with government or enterprise customers
  • Track record of managing complex stakeholder relationships and driving tangible outcomes
  • Structured thinker who can turn ambiguous situations into a clear plan and next steps
  • High agency: you find the work that needs doing and do it without being asked
  • Enthusiasm for AI: you're excited to use tools like Claude to 10x your output
  • Strong communicator who can engage equally well with a government program director and an engineering team
  • Based in or willing to relocate to NYC for in-office work

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