Job Description

Billing Supervisor

Position Type:

Full Time

Non-exempt

Hybrid Flexible (work in the office for 1 - 3 days, as needed, on a flexible schedule.)

Schedule: Monday - Friday, 8:00 AM PST - 5:00 PM PST

Location: LA

Residency Requirements:

Washington D.C.: For all positions based in the Washington, D.C. office, residency within Washington D.C., Maryland or Virginia and within a reasonable commutable distance to the assigned office is required depending on the firm's discretion and the nature of the role.

Los Angeles and San Francisco Offices: For all positions based in the Los Angeles and San Francisco offices, residency within the state of California and within a reasonable commutable distance to the assigned office is required depending on the firm's discretion and the nature of the role.

Salary Range: $55.67/hour - $62.00/hour ($115,800.00 - $128,960.00 annually) *

*The salary range is the one that Munger, Tolles & Olson LLP reasonably expects to pay for this position. The salary range does not guarantee, obligate, nor set expectations of an applicant's wage in the event of hire. The posted range is only one component of Munger, Tolles & Olson LLP's Total Rewards package.

The Billing Supervisor is responsible for supervising a team of Billing Specialists and performing routine and advanced billing functions, inclusive of review and maintenance of client bills, compliance with client billing requirements, and electronic billing. The Billing Supervisor oversees the billing and electronic billing workflows of their team, and ensure that special billing arrangements are carried out. They assist in the maintenance of electronic billing platforms and filing systems. The Billing Supervisor is responsible for handling the billing and eBilling duties for an assigned workload. The Billing Supervisor serves as the back-up to the Billing Specialists on their team, working closely with them to address any issues with billing/electronic billing invoices, and performing scheduled and ad hoc reporting. The Billing Supervisor acts as a subject matter expert and coach for their team.

Job Functions & Responsibilities

• Oversee assigned staff including conducting performance management and training.
• Oversee the billing process and assign workload responsibilities for each member of the assigned team to ensure that bills are accurate and sent out on time.
• Coordinate the set-up, implementation, updates, and maintenance of electronic billing processes as required by clients, including communicating with attorneys, secretaries and the Billing team from initiation through completion of the monthly billing cycle.
• Handle client set up, ensure timely billing submissions, resolution of eBilling rejections, preparation of billing reports and other related responsibilities.
• Maintenance of database to ensure accurate billing information.
• Communicate with attorneys, secretaries, Billing Specialists, management and client contacts to resolve billing issues.
• Assist in the managing and allocating of Billing staff resources to ensure that internal and external inquiries and requests are responded to accurately and on time.
• Maintenance of client billing guidelines and communicating client requirements to attorneys, secretaries, Billing Specialists and legal staff.
• Recommend policies and procedures to ensure consistency and standardization of billing processes.
• Coordinate and/or provide billing system and procedural training as needed.
• Assist with month-end close, including running monthly proformas, billing attorney reports, data warehouses and other reports as requested.
• Special projects as assigned by attorneys and/or managers.
• Additional responsibilities as assigned.

Tools

• Computer
• Telephone
• Printer, Fax, Scanner, Photocopier, Shredder
• Software systems, particularly:
  • Elite 3E Enterprise
  • eBilling Hub
  • MS Office Suite (Word, Excel, Outlook, PowerPoint)
  • Collaborati, Serengeti, DataCert (ShareDoc), CounselLink.
  • Other hardware/software as required

Minimum Job Qualifications

• High school diploma required. Bachelor's degree in Business, Finance, Accounting, or related field preferred.
• Minimum five (5) years of relevant (analytical, billing, and accounting) experience in a law firm environment, and two (2) years of experience supervising a staff with ability to successfully lead teams.
• Experience with Elite 3E Enterprise and eBillingHub.
• Experience with a variety of eBilling systems such as Collaborati, Serengeti, DataCert (ShareDoc), and CounselLink.
• Advanced knowledge of MS Office Suite (Word, Excel, Outlook, and PowerPoint).
• Intermediate project management skills.
• Advanced ability to understand overall billing guidelines or protocols provided by clients and necessary steps to implement them.
• Strong verbal and written communication skills to resolve all issues effectively by working with all levels within the firm and 1st level client contacts.
• Excellent attention to detail.
• Excellent organizational skills and ability problem solve.
• Ability to understand and recommend improvements to existing processes and procedures.
• Ability to work independently, multi-task and prioritize, and work well under pressure required.
• Strong customer service skills with proactive mind-set with excellent follow-through skills and demonstrated commitment to ownership mentality.

Physical Demands

Writing, typing, reading, speaking, hearing, seeing, sitting, bending, reaching, lifting up to 25 lbs.

Working Conditions

Quiet office environment in a high-rise building, seated the majority of the time

Direct Reports

Team of Billing Specialists

Competencies

• Teamwork and Cooperation: Treats others with respect; works well with others; asks for help when necessary; willing to share credit; avoids pointing fingers or assigning blame; volunteers to help others when available to do so; empathetic to others.

• Communication: Communicates clearly and appropriately with adequate frequency and tools; understands the need for regular, timely and high quality communication; listens actively and asks appropriate questions; understands the message.

• Flexibility: Adapts to changing conditions; willing to do something new/different; open to change; accepting of differences.

• Problem Solving: Seeks solutions to problems; proposes creative and effective solutions to problems; examines underlying cause of problems when seeking a solution.

• Service Focus: Desires to help or serve those requesting service to meet their needs, responsive and available when needed, proactively anticipates needs and expectations and acts accordingly to support the success of the Firm.

• Self-Development: Uses constructive feedback to improve; learns from mistakes; shows eagerness and capacity to learn; attends available training; shows interest in improving self; proactively looks for opportunities to gain experience in a range of responsibilities.

• Organization and Time Management: Orderly in approach to work; able to plan and execute work effectively and accurately; tracks and follows through on requests; maintains a well-organized and clean work area; prioritizes and understands urgency; able to be punctual and prepared; manages multiple tasks simultaneously.

• Composure: Understands what triggers emotions and uses that knowledge to maintain a professional presence.

• Analytical Thinking: Works systematically and logically to analyze information, identify causation and anticipate results. Investigates issues by drawing on own experience and knowledge and calls on other resources as necessary.

• Integrity: Deals with ethical issues appropriately. Acts in a way that is consistent with Firm values.