Dolby Laboratories

Billing Operations Manager

Dolby Laboratories • $109K — $150K *
Atlanta, GA 30349In-Person
Consumer Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years managing Zuora billing and revenue operations, including 1 year in a leadership role in a SaaS or cloud environment.
  • Deep expertise in subscription-based and recurring revenue models.
  • Experience optimizing billing systems including Zuora for operational efficiency.
  • Strong understanding of SaaS business models and revenue recognition principles.
  • Proficient in AI solutions and intelligent automation to enhance billing processes.
  • Solid technical aptitude with systems like Zuora, Salesforce, and Tableau.
  • Proven ability to lead cross-functional initiatives effectively.

Responsibilities

  • Define and implement a scalable billing strategy for cloud services.
  • Enhance and optimize Zuora and integrated systems for improved efficiency.
  • Collaborate with multiple teams to develop robust revenue operations processes.
  • Lead initiatives from planning through implementation for system improvements.
  • Resolve complex billing issues and drive improvements in customer satisfaction.
  • Implement AI-driven tools to modernize and streamline billing workflows.
  • Oversee compliance with SOX and other regulatory standards.

Benefits

  • Opportunity for professional growth within a leading technology company.
  • Hands-on leadership exposure with direct impact on operations.
  • Engagement with cutting-edge technologies and AI solutions.
  • Collaboration with diverse cross-functional teams.
  • Assurance of compliance and risk management practices.
Full Job Description
The Dolby Cloud Solutions organization builds technologies and innovations that easily integrate into service providers' infrastructure to make content experiences more effective, meaningful, and engaging for consumers.

As the Billing Operations Manager for Dolby Cloud Services, you will lead the strategy, execution, and continuous improvement of billing operations for Dolby's cloud-based SaaS offerings. You will oversee end-to-end billing processes, optimize platforms such as Zuora, and drive initiatives that improve operational efficiency, revenue accuracy, system interoperability, and the customer experience. This is a hands-on leadership role requiring a balance of strategic thinking and operational execution. The ideal candidate is equally comfortable leading cross-functional teams, leveraging modern data and agentic AI solutions, solving complex billing challenges, and rolling up their sleeves to deliver results.

Key Responsibilities:

Develop a Billing Strategy for Cloud Services
  • Define and execute a scalable billing operations strategy aligned with Dolby Cloud Services' growth objectives.
  • Balance long-term strategic planning with direct operational involvement to ensure billing processes, systems, and controls effectively support new subscription models, pricing structures, customer requirements, and global expansion.


Optimize Billing Systems, Automation, and Processes
  • Lead and actively participate in the enhancement of Zuora and integrated business systems.
  • Design, test, and implement process improvements, automation solutions, AI-driven workflows, and system integrations that improve operational efficiency, billing accuracy, scalability, and visibility across the order-to-cash lifecycle.


Revenue Operations Leadership
  • Partner with Finance, Legal, Sales, Product, and Engineering teams to develop scalable revenue operations policies and processes.
  • Personally support complex billing scenarios, contract interpretation, pricing model implementation, and operational execution to ensure accurate revenue recognition and efficient order-to-cash operations.


Drive Strategic Initiatives and Business Transformation
  • Lead strategic initiatives from concept through implementation, including requirements gathering, process design, testing, deployment, change management, and operational support.
  • Drive innovation through automation, AI-enabled solutions, system interoperability, and scalable business processes that support the growth of Dolby Cloud Services.


Operational Execution and Issue Resolution
  • Serve as the primary escalation point for complex billing, operational, and customer-impacting issues, driving timely resolution, root-cause analysis, and continuous improvements that enhance customer satisfaction, retention, and operational effectiveness.
  • Lead cross-functional problem solving, data reconciliation, system troubleshooting, and process remediation efforts to ensure timely resolution while implementing long-term corrective actions and process improvements.


AI, Automation, and Systems Innovation
  • Evaluate, implement, and optimize AI-powered tools, intelligent automation, and agentic solutions that improve efficiency, decision-making, system interoperability, and operational scalability.
  • Partner with business and technical teams to modernize the billing ecosystem and enable data-driven operations.


Ensure Compliance and Risk Mitigation
  • Oversee SOX compliance and ensure billing and revenue processes adhere to internal controls, audit requirements, and regulatory standards.
  • Partner with Legal and Finance to mitigate financial risk, support audit activities, and address complex customer and revenue-related issues.


Team Leadership and Development
  • Build a high-performing billing operations team while serving as a hands-on leader and player-coach.
  • Lead by example through direct involvement in critical initiatives, operational escalations, system enhancements, AI transformation efforts, and process improvement activities.


Qualifications:

Strategic and Operational Leadership
  • 3+ years of experience in managing the day-to-day operations of Zuora billing system, revenue operations, and order-to-cash functions, including at least 1 year in a leadership role within a SaaS, subscription-based, or cloud services environment.

Billing and Revenue Operations Expertise
  • Deep expertise in subscription and recurring revenue business models, including usage-based, consumption-based, tiered, and hybrid pricing structures.

Billing Systems and Process Optimization
  • Experience with enterprise billing and revenue platforms such as Zuora, including system configuration, process design, automation, troubleshooting, and operational optimization.

SaaS and Cloud Business Knowledge
  • Strong understanding of SaaS and cloud services business models, revenue recognition principles, customer lifecycle management, and the operational complexities associated with global subscription businesses.
  • Demonstrated ability to analyze complex billing, usage, revenue, and operational data to identify root causes, resolve issues, improve business performance, and support strategic decision-making.

AI, Automation, and Systems Innovation
  • Experience identifying, implementing, or leveraging AI-enabled solutions, intelligent automation, workflow technologies, or agentic systems to improve operational efficiency, decision-making, scalability, and customer outcomes.
  • Strong interest in applying emerging technologies to modernize business operations.

Technical Acumen
  • Experience working with enterprise business systems such as Zuora, Salesforce, Tableau and Slack.
  • Ability to partner effectively with technical teams to support integrations, system enhancements, automation initiatives, and data-driven operations.

Cross-Functional Leadership and Influence
  • Proven ability to lead and influence cross-functional initiatives involving Finance, Sales, Legal, Product, Engineering, IT, and Customer Success teams.
  • Strong communication and stakeholder management skills with the ability to align diverse groups around shared business objectives.


Key Competencies:

Strategic Leadership and Business Acumen
  • Ability to develop and execute operational strategies that align with business objectives while balancing short-term execution with long-term scalability and growth.

Ownership and Accountability
  • Demonstrated ability to lead as a player-coach by actively engaging in operational problem-solving, process optimization, system enhancements, and issue resolution while developing and mentoring teams. Strong sense of ownership with a bias for action and results. Comfortable operating both strategically and tactically, taking accountability for outcomes and driving initiatives through completion.

Customer Centric Operational Excellence
    • Commitment to delivering a seamless customer experience through accurate billing, proactive issue resolution, operational reliability, and continuous process improvemen

Data Driven Decision Making
    • Exceptional analytical skills with the ability to translate complex operational, financial, and usage data into actionable insights, business recommendations, and measurable improvements.
    • Proven ability to identify root causes, navigate ambiguity, and implement practical solutions that improve operational performance, scalability, and customer experience.

Systems Thinking and Technical Agility
    • Ability to understand, optimize, and improve interconnected business systems, processes, and data flows across Zuora, SalesForce, and analytical systems.
    • Strong aptitude for identifying and leveraging AI, intelligent automation, and emerging technologies to improve operational efficiency, scalability, decision-making, and customer outcomes.

Cross-Functional Collaboration and Influence
    • Ability to build strong partnerships across Finance, Sales, Product, Engineering, Legal, IT, and Customer Success to drive alignment, remove obstacles, and achieve business objectives.
    • Strong project and program management skills with the ability to lead cross-functional initiatives from concept through implementation, managing competing priorities and organizational change effectively.

#LI-VH1

The Atlanta Area base salary range for this full-time position is $109,700 - 150,600 which can vary if outside this location,plus bonus, benefits, and some roles may also include equity. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, market demands, internal parity, and relevant education or training. Your recruiter can share more about the specific salary range and perks and benefits for your location during the hiring process.

About Dolby Laboratories

Dolby Laboratories, Inc. creates audio and imaging technologies that transform entertainment and communications at the cinema, at home, at work, and on mobile devices. The company develops and licenses its audio technologies, such as AAC & HE-AAC, a digital audio codec solution used for TVs, set-top boxes (STBs), personal computers (PCs), gaming consoles, mobile devices, and digital radio; AVC, a digital video codec with high bandwidth efficiency used in media devices; Dolby AC-4, an audio coding technology that delivers new audio experiences to a range of playback devices; and Dolby Atmos technology for home theaters, cinemas, device speakers, mobile devices, and headphones. Its audio technologies also comprise Dolby Digital, a digital audio coding technology that provides multichannel sound in the home; Dolby Digital Plus, a digital audio coding technology that delivers audio quality for streaming, downloaded, and broadcast content; Dolby TrueHD, a digital audio coding technology for content providers; Dolby Vision, an imaging technology for cinema, digital TV, and other consumer devices; and HEVC, a digital video codec with high bandwidth efficiency to support delivery of Ultra HD and other video content. In addition, the company designs and manufactures audio and imaging products, such as digital cinema servers, Dolby Cinema audio products, and other products for the film production, cinema, television broadcast, and entertainment industries. Further, it offers services to support theatrical and television production for cinema exhibition, broadcast, and home entertainment. The company serves film studios, content creators, post-production facilities, cinema operators, broadcasters, and video game designers. Dolby Laboratories, Inc. was founded in 1965 and is headquartered in San Francisco, California.
Learn more about Dolby Laboratories
Size
2,368 employees
Market Cap
$6.5 billion
Industry
Consumer Technology
Net Income
$317.8 million
Founded
1965
5 Year Trend
+3%
Revenue
$1.2 billion
NASDAQ
DLB
* Ladders Estimates

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