DescriptionJob Overview: A
Bench Community Manager (CM) manages community associations and serves as a strategic advisor to Boards of Directors, homeowners, and vendors, exercising independent judgment in decision-making, vendor oversight, and operations. This role manages multiple communities and leverages cross-functional company resources.
Compensation: $90,000 - $100,000
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future. Your Responsibilities- Adhere to FirstService Residential Global Service Standards, company policies, and ethical conduct expectations.
- Participate in meetings and work groups to communicate updates, resolve issues, and maintain knowledge of industry and regulatory requirements.
- Ensure all safety precautions are followed while performing the work.
Financial
- Responsible for association fiscal management including financial statement review and comprehension.
- Develop and prepare appropriate annual draft budget for Board of Director approval, implement and manage in accordance with the budget.
- Manage association accounting operations, including invoices, audits, taxes, budgets, and delinquency oversight.
- Manage and submit chargebacks for assigned associations monthly in accordance with management contract.
- Ensure timely deposit of all checks received on behalf of the Association.
Legal/Compliance
- Ensure compliance with all civil code and governing document requirements.
- Manage association insurance to maintain adequate coverage.
- Serve as liaison to association counsel, and recommend when client should contact counsel, and/or file a matter in small claims court. Attendance at small claims court and/or superior court may be required.
- Educate board members on changes to legislation that impact their association.
- Responsible for all aspects of the annual meeting/election process.
Communication
- Act as an interface between the Board of Directors and the community.
- Coordinate and lead board and client meetings, including preparation of agendas and materials, facilitation in accordance with applicable laws, and all follow-up documentation.
- Receive & review client communication.
- Manage all deadlines and update them in Connect.
- Manage and oversee vendor relations.
- Manage the RFP process, create comparison spreadsheets to analyze, and make recommendations as appropriate.
- Provide content for the community website and newsletter as directed by the Board.
- Maintain all association files in accordance with company and client document retention policies. Ensure the quality of all deliverables provided to the client.
- Conduct all walkthroughs (Landscape, Violation, Architectural Review, and Turnover, Work Order verification) and complete appropriate follow-up.
Culture/Other
- Retain the association clients assigned to be managed.
- Foster team building among all FirstService Associates and Departments.
- Effectively use company tools and resources, including ACM, Call Center, and Accounting Staff in accomplishing daily tasks in an efficient, and respectful manner.
- Apply industry expertise to provide recommendations to the Board.
- Attend and exhibit leadership at industry functions.
- Must have reliable transportation, driver's license and be able to drive to association clients, potential clients, and other meetings as necessary.
- Adhere to, and exemplify the company's core values, and Global Service Standards.
- Perform additional duties and special projects as assigned.
- Portfolio area could include properties in San Francisco, San Mateo and Santa Clara counties and is subject to change.
Skills & Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Excellent customer service and relationship building background/skills.
- Demonstrate strong written, verbal, and presentation skills, including drafting correspondence and responding to client concerns.
- Collaborative decision-making and problem-solving skills.
- Ability to read and understand financial statements, budgets and working with numbers and the ability to explain same to a larger audience, particularly the Board of Directors.
- Ability to draft correspondence and reports along with responding to inquiries and client concerns effectively and independently.
- Demonstrate strong organizational skills and time management abilities while working in a fast-paced, multitasking environment.
- Set and communicate deadlines and follow through on tasks for clients including resident homeowners, committees and boards of directors.
- Ability to work independently and collaboratively.
- Must be able to attend and actively participate in night meetings as required.
- Occasional weekend work may be required.
- Intermediate knowledge of Microsoft Applications, especially Word, Outlook, and Excel.
Education & Experience: - Four-year college degree preferred, or comparable business experience
- CMCA preferred; required within two years of hire.
Physical Requirements and Working Environment:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to lift 25 lbs.
- Must be able to sit for extended periods of time.
- Must have finger dexterity for typing/using a keyboard.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients.
- Valid California Driver's License and State mandated vehicle insurance, and registration.
- Ability to walk extensive slope and/or flat association areas and visually review landscape, building areas, recreation facilities, parks etc. to ensure proper maintenance.
- Ability to work late into evenings as required for board meeting attendance.
Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
Tools & Equipment Used:General office equipment
Travel Requirements:Limited if needed
What We Offer:- Medical, dental, and vision plans (full time and those working 30+ hours)
- Part time 20+ hours qualify for dental and vision
- 401K match
- Time off including vacation, sick, and company paid holidays
- Pet insurance available
- Tuition reimbursement
- Legal services
- Free emotional wellbeing and daily life assistance support for all associates
- Domestic partner coverage
- Health savings account
- Flexible spending account
