The Travelers Companies, Inc

AVP, Business Process Management - Product

The Travelers Companies, Inc • $146K — $241K *
Centennial, CO 80015In-Person
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8 years of experience in operations or related fields.
  • Familiarity with Six Sigma and Agile methodologies.
  • Bachelor's Degree required.
  • Proven experience in developing and implementing effective strategies.
  • Advanced leadership skills for team development and resource alignment.
  • Exceptional communication and collaboration skills.
  • Strong business acumen and critical thinking abilities.

Responsibilities

  • Partner with leaders to align goals with overall business strategy.
  • Own execution of the area's multi-year strategic plan.
  • Generate new ideas to enhance business performance.
  • Accountable for implementation of process improvement opportunities.
  • Understand business transformation and change management strategies.
  • Maintain knowledge of market trends to inform operations strategy.
  • Manage business planning, budgeting, and cost-benefit analyses.

Benefits

  • Health insurance from day one for employees and eligible family members.
  • 401(k) matching contributions dollar-for-dollar up to 5% of eligible pay.
  • Minimum of 20 days Paid Time Off annually plus paid holidays.
  • Access to wellness resources and mental health counseling services.
  • Encouragement to participate in community volunteering and matching gift programs.
Full Job Description
Job Category

Operations

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$146,400.00 - $241,600.00

Target Openings

1

What Is the Opportunity?

At Travelers, we aim to deliver exceptional customer and agent experiences, drive top-line revenue and underwriting results, and foster a culture of innovation and efficiency across the enterprise. The Business Process Management (BPM) team is committed to managing and improving performance of end-to-end processes critical to business while continuously exploring opportunities to advance and mature process capabilities in addition to collaborating and influencing business partners to ensure their understanding of all initiatives and strategies.

As an AVP in Business Process Management, you will drive customer, employee, and agent experiences by optimizing end to end business processes for operational effectiveness and efficiency. Fostering and maintaining a culture of continuous improvement, you will influence strategy and develop and own opportunities to improve business results that are aligned with the enterprise strategy. You will manage and oversee team(s) of business professionals to ensure business actions are aligned with enterprise and business unit goals.

As of the date of this posting, Travelers anticipates this posting will remain open until August 28, 2026.What Will You Do?
  • Partner with leaders across multiple business areas to ensure goals are aligned to overall business strategy.
  • Own the execution of your business area's multi-year strategic plan.
  • Generate new ideas to meet business needs and which improve overall business performance.
  • Accountable for the buy-in and implementation of process improvement opportunities to drive business results across multiple portfolios.
  • Ensure a firm understanding of the business transformation and the corresponding change management strategies to encompass all aspects of the strategic work.
  • Maintain an understanding of marketplace and competitor trends and industry data and translate into the operations strategy.
  • Manage business planning and budgeting, in addition to, driving the Cost Benefit Analysis discussions around hard and soft benefit realization and tracking.
  • Perform other duties as assigned.
What Will Our Ideal Candidate Have?
  • 8 years of experience.
  • Familiarity with Six Sigma and Agile methodology.
  • Bachelor's Degree.
  • Demonstrated experience in developing and planning effective strategies, with the ability to lead a team to implement those strategies.
  • Advanced leadership skills with the ability to coach and develop team members, leverage differences, and strategically align resources to accomplish key objectives.
  • Exceptional communication, collaboration, and influencing skills with the ability to present complex information to senior leadership and functional partners in relevant business terms.
  • Strong business acumen with the ability to problem solve, think critically, and operate strategically across the company.
  • Comprehensive knowledge of trends, emerging platforms, and new technologies and ability to identify best practices and implement them into the organization.


What is a Must Have?
  • 7 years of experience in operations, collaborating on projects, or working in a related field.
  • 4 years of leading, coaching, and/or indirect or direct management experience.


What Is in It for You?
  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.


About The Travelers Companies, Inc

Travelers is an insurance leader, committed to keeping pace with the ever-changing needs of their customers and anticipating their needs for the future. There is no stronger testament to their dedication to protecting customers from loss than their continued innovation and ability to transform their industry. In fact, from the first-ever auto and space travel policies and hybrid car discount, to the 2009 founding of The Travelers Institute for public policy, their history of advancements has propelled their company—and their industry—towards ever higher standards for customers. Travelers is a company that works hard at the science of what they do: they analyze information, process perspectives and measure results to create the best combination of products and services. They work equally hard at customer service and how they interact with the people whom they do business. Over the years, they've strived to earn their customer's loyalty by continually improving their abilities to listen and respond to their needs.

The Travelers Companies, Inc Careers

Join the vibrant team at The Travelers Companies, Inc, a leader in the insurance industry, and propel your career to new heights with a company known for its commitment to innovation, leadership, and professional growth.

Explore Job Opportunities and Growth

At The Travelers Companies, Inc, we offer a plethora of job opportunities that cater to a variety of skills and professional interests. Whether you're seeking a position in management, customer service, underwriting, or IT, we have a place for you. Our commitment to professional growth means we provide unparalleled career advancement tools and leadership training to help you climb the ladder of success.

Internship Programs: A Gateway to Employment

Kickstart your career with our dynamic internship programs. These opportunities are designed not just to teach, but to challenge and expand your understanding of the industry. Internships at Travelers are a perfect way to enhance your resume and gain valuable real-world experience, making you a competitive candidate for future employment.

Culture and Benefits

At The Travelers Companies, Inc, we pride ourselves on a culture that fosters diversity, networking, and innovation. Our team is our family, and we support each other's professional and personal growth. The benefits at Travelers are comprehensive, designed to meet the diverse needs of our employees, including health, wellness, and continuous education.

Hiring Process: What to Expect

Our hiring process is straightforward and transparent, designed to find passionate, curious, and solution-driven team players. From the initial application and resume submission to the interview, we ensure that every candidate is treated with respect and given a fair chance to demonstrate their capabilities.

Career Development and Training

We believe in nurturing talent and providing our team with the tools they need to succeed. Our career development programs include professional training, diversity training, and skills enhancement workshops. These resources are tailored to foster innovation and empower our employees with the latest industry knowledge and best practices.

Join Our Team

Are you ready to explore the exciting career opportunities at The Travelers Companies, Inc? Search open positions that match your skills and interests. We are always looking for individuals who are driven to innovate and lead.

Stay Connected

Keep up to date with the latest news, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the rewarding opportunities that await at The Travelers Companies, Inc.

Explore Careers at The Travelers Companies, Inc

Embark on a journey of growth, opportunity, and excellence. At The Travelers Companies, Inc, your career is just beginning. Join us and make a difference in a company that values leadership, diversity, and forward-thinking.
Learn more about The Travelers Companies, Inc
Size
30,800 employees
Market Cap
$44.1 billion
Industry
Finance & Insurance
Net Income
$2.6 billion
Founded
1853
5 Year Trend
+4.7%
Revenue
$32 billion
NASDAQ
TRV
* Ladders Estimates

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