ManTech International

Availability Manager

ManTech International • $80K — $95K *
Annapolis Junction, MD 20701In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 2+ years of relevant technical experience
  • Active TS/SCI clearance with Poly
  • Security+ or other IAT Level II certification
  • Strong oral and written communication skills
  • Knowledge of IT equipment, network, and end-user devices
  • Familiarity with network monitoring tools and network switches

Responsibilities

  • Serve as a key team member in operational centers
  • Manage network outages and respond to major incidents
  • Analyze service metrics to identify trends and anticipate issues
  • Implement preventive measures alongside IT teams
  • Complete tailored training for 24/7 operational support

Benefits

  • Opportunity for professional development and training
  • Ability to work across multiple locations
  • Engagement in a critical support role for a global IT operation
  • Flexible shift schedule from Thursday to Monday
Full Job Description
Description & Requirements

MANTECH seeks a motivated, career and customer-oriented Availability Manager to join our team in the Annapolis Junction, MD or San Antonio, TX area.

The shift for this role is Thursday through Monday 2 pm - 10 pm EST (MD) OR 1 pm - 9 pm CST (TX)

Responsibilities include but are not limited to:
  • Serve as integral member of team operating from work centers in MD.
  • Support the delivery of services within Service Level Agreements and Key Performance Indicators across geographically dispersed supported regions via managing network outages, responding to Major Incidents, and performing analysis to create after action reports.
  • Use metrics and client data to identify trends, anticipate problems, perform root cause analysis and work with members across the IT teams to help implement preventative measures to ensure a best-in-class level of customer support services.
  • Complete tailored training successfully to provide 24/7 support to daily operations for a worldwide-IT operations support contract and provide feedback to other PMO teams as requested.


Minimum Qualifications:
  • 2+ years relevant experience in technical subject
  • Must have Security+ or other IAT Level II certification
  • Developed oral and written communication skills with the ability to convey technical concepts to various audiences and to communicate effectively with senior managers, colleagues, and other stakeholders.
  • Experience in a technical support role with an understanding of IT equipment, network, and end user devices.
  • Familiarity with network monitoring tools, and some experience with network switches (port security and understanding of operations).


Clearance Requirements:
  • Active TS/SCI clearance with Poly


Physical Requirements:
  • Maintains a regular sedentary position, attends meeting both virtually and in person, constantly positions self to maintain computers in the lab, including under the desks and in the server closet and must be willing to travel as needed to support operational demands.

About ManTech International

ManTech International Corporation is an American defense contracting firm that was founded in 1968. The company provides cybersecurity, intelligence, and defense solutions to the United States Government. ManTech has over 9,000 employees and operates in 40 countries worldwide. The company's services include software development, systems engineering, and enterprise IT solutions. ManTech has been awarded numerous contracts by the U.S. Department of Defense and other government agencies.
Learn more about ManTech International
Size
9,800 employees
Market Cap
$3.7 billion
Industry
Information Technology
Net Income
$120.5 million
Founded
1968
5 Year Trend
+9.8%
Revenue
$2.5 billion
NASDAQ
MANT
* Ladders Estimates

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