Automotive Service Manager

Toyota of Urbana

$120K — $170K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma or equivalent
  • Experience managing a service department in a high-volume automotive dealership
  • Proven ability to meet and exceed targeted goals
  • Skilled in talent attraction, development, and retention
  • Comfortable using and integrating technology in the service process
  • Valid Driver's License with a clean driving record
  • 18 years of age or older compliant with company policy

Responsibilities

  • Set a clear vision and performance goals for the Service Department
  • Drive efficient operations to ensure quick and effective customer service
  • Engage and motivate team members to meet performance expectations
  • Attract, develop, and retain top talent for the Service Department
  • Create exceptional customer experiences to enhance loyalty
  • Ensure Service area is well-organized and customer-friendly
  • Analyze business metrics to identify improvement opportunities
  • Stay actively involved in day-to-day operations

Benefits

  • Medical, Dental, Vision Insurance
  • 401k plan
  • Paid vacation and sick time
  • Employee discounts on products, services, and vehicles
  • Opportunities for career growth
  • Family-owned and operated dealership with over 90 years of history
Full Job Description
The Ed Napleton Automotive Group is looking for our next Automotive Service Manager located at Napleton Auto Park of Urbana, The Automotive Service Manager is the leader of the Service Department within Napleton's dealerships. This role drives the performance of the Service Area by attracting, developing, and retaining great talent and creating exceptional service experience for our customers.

Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today!

What We Offer:
  • Potential pay range of $120,000-$170,000 per year. This includes incentive-based pay, so your skill and effort drive your income.
  • Family Owned and Operated - 90+ years in business!
  • Medical, Dental, Vision Insurance, 401k
  • For additional benefit information please go to: NapletonCorp.MyBenefitsLibrary.com
  • Paid Vacation and Sick Time
  • Discounts on products, services, and vehicles
  • Growth Opportunities


Job Responsibilities:
  • Setting a clear vision and goals for the Service Department to achieve targeted performance goals.
  • Driving a highly efficient sales and production operation to quickly service Customers while ensuring a fix it right the first time, experience.
  • Engaging and motivating the team to achieve key goals and performance expectations following Napleton's processes.
  • Attracting, developing, and retaining the very best talent for the Service Department.
  • Creating an exceptional customer experience to drive customer loyalty.
  • Ensuring the Service area is customer-customer ready with proper displays and information.
  • Managing the business in accordance with Napleton and the manufacturer's requirements and processes.
  • Analyzing the business to determine opportunities and developing actions plans to improve performance.
  • Driving the business though day to day involvement in the operations.
  • Other duties as assigned as assigned by management


Job Requirements:
  • High School Diploma or equivalent.
  • Automotive Service Management experience in a high -volume dealership
  • Ability to set and achieve targeted goals
  • Ability to attract, develop, and retain talent.
  • Experience and desire to work with technology
  • Valid Driver's License and have and maintain an acceptable driving record.
  • Willingness to undergo a background check and drug screen in accordance with local law/regulations.
  • 18+ years of age or older to comply with the company driving policy


Automotive Service Manager, Automotive Service Director. Fixed Operations Manager, Fixed Operations Manager, Assistant Service Manger

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