The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at
Napleton Genesis of Carmel, the Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer's vehicle in top shape.
Job Responsibilities:
- Work with customers to ensure we meet and address all vehicle maintenance needs
- Write repair orders for customers with full transparency of cost and time estimates
- Provide exceptional and timely communication-keeping customers updated throughout the process
- Communicate frequently with Technicians and Parts to ensure timely completion of work
- Exhibit a positive attitude and strong work ethic with customers and co-workers.
- Utilize cutting edge Fixed Operations Technology
Job Requirements:
- Exceptional Customer Service Skills
- Tech Savvy- able to learn and utilize technology
- Previous Automotive Service Advisor Experience is a plus but not required
- Willingness to undergo a background check in accordance with local law/regulations
- 18+ years of age or older to comply with the company driving policy
Automotive Service Advisor, Automotive Service Consultant, Assistant Service Manager. Luxury Service Consultant, Service Lane Manager
