Automotive Service Manager

City CDJRF of Brookfield

$75K — $120K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Open to learning and responsive to coaching
  • High ethical standards with strong attention to detail
  • Excellent in customer service and communication skills
  • Proficient in computer tasks with a professional appearance
  • Skilled in prioritizing tasks and time management
  • Team player with a positive attitude and willingness to engage
  • Valid driver's license

Responsibilities

  • Provide World Class customer service monitored through manufacturer Customer Satisfaction Index (CSI)
  • Complete ongoing manufacturer training for certification
  • Manage workflow, dispatching and scheduling for efficiency
  • Oversee repair order (R/O) management and vehicle reconditioning
  • Lead and manage the service team effectively
  • Handle the hiring process for new team members
  • Implement training programs for ongoing staff development
  • Manage Continuous Training Program (CTP) initiatives

Benefits

  • Immediate impact with a quick on-boarding process
  • Comprehensive Major Medical & Dental Insurance
  • 401(k) plan with employer match
  • Paid vacation time
  • Employee discounts on vehicles and other offerings
  • Monthly recognition for employee contributions
  • 5-day work week with Sundays off
  • Opportunities for growth and career advancement
Full Job Description
What We're Looking For:

The Service Manager role at City Chrysler Dodge Jeep Ram is instrumental to the day to day operations. Candidates must be a competitive, motivated, and driven professional with the ability to train, problem solve and expand the limits of the department.

Responsibilities:
  • Provide World Class customer service tracked by manufacturer CSI
  • Complete manufacturer training to stay certified
  • Ensure proper work flow, Dispatching and scheduling execution
  • R/O Management and used vehicle reconditioning
  • Team management
  • Hiring
  • Training
  • CTP Management

Qualifications:
  • Must be open to learning and being coached
  • High ethical standards and strong attention to details
  • Excellent customer service, communication, and decision-making skills
  • Computer proficient, a good work ethic and professional appearance
  • Able to prioritize tasks and have good time management skills
  • Most importantly must be a team player with a good attitude and cant be afraid to smile!

Valid driver's license

We Offer:
  • $75,000 - $120,000
  • Immediate impact - quick on-boarding
  • Major Medical & Dental Insurance
  • 401 K w/ Employer Match
  • Paid Vacation
  • Employee discounts on vehicles and more
  • Monthly employee recognition
  • 5-day work week, closed on Sundays
  • Opportunity to grow and advance!

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