For a quick application text APPLY1 to 82174 As an Operations Manager, Keys your essential job functions include: Customer Relations, Administration, and Compliance: (30%) • Drive a culture of excellence in service delivery to meet and exceed customer expectations. • Address customer concerns and implement corrective actions as needed. • Lead and supports implementation of division strategic initiatives with Key Leadership • Participate in R&D projects to enhance DW's technical capabilities. • Create a positive, productive working environment consistent with Dent Wizard's Core Values. • Identify value-added customer solutions. • Direct inventory process via cycle counts and physical inventories. • Continuously evaluate and identify supply cost control measures, including inventory control best practices within the key line of business. Operational Efficiency and Financial Management: (30%) • Optimize service processes and workflows to enhance efficiency without compromising quality, ensuring timely service delivery and adherence to customer SLA's • Effectively manage resources, including personnel, equipment, and supplies, to achieve optimal service delivery. • Maintain open and effective communication channels within the team and collaborate with other departments to ensure seamless operations. • Establish and enforce quality standards to guarantee consistency and excellence in service offerings. • Responsible for budget adherence, cost control, and identifying opportunities for cost-saving measures. • Serve as subject matter expert to support technician development and address/solve issues as they arise. • Promote communication with customers to maintain open lines of communication ensuring all operational objectives are met. • Ensure adequate coverage for vacations, as well as emergency/unplanned assignments on an as needed basis • Stay informed about industry trends, customer preferences, and competitor activities to make informed input for strategic planning. Leadership, Mentoring and Coaching (20%) • Lead and inspire a team of key service technicians and lead/supervisory key technicians to ensure a customer-centric mindset and adherence to service standards. • Monitor and evaluate team performance, providing constructive feedback and implementing strategies for continuous improvement. • Execute training programs to enhance the skills and knowledge of the service team, fostering a culture of continuous learning. • Interview, hire, and onboard new key service technicians providing positive onboarding experience. • Ensure key technicians adhere to industry regulatory compliance. • Parter with various enabling function leaders ensuring key technicians and leads or supervisors have working tools, equipment, and fleet. Sales and Business Development: (20%) • Partner with Sales to capitalize on large scale opportunities within the market. • Build and solidify relationships with key customers and network to initiate relationships with prospective customers. • Drive results through sales and negotiation, creating win-win solutions for the customer and Dent Wizard. Other Duties as Assigned Competencies Required • Key Technical and Industry Knowledge • Coach and Influencing • Results Oriented • Creativity • Initiative Position Requirements • 5+ years of proven leadership/influence experience in a mobile environment where employees are dispersed geographically • Ability to manage, forecast and coordinate key tech resources to maintain key production. • Proficient in key duplication/key cloning process and programming • Full knowledge of key types and key parts • Ability to manage through conflict resolution with customer operations manager • Demonstrated organizational skills with the ability to manage multiple projects simultaneously • Up to 70% travel throughout assigned Division may be required Physical Job Requirements • Continuous viewing and data input into a computer. • Ability to lift up to 40 lbs. occasionally. • Frequent walking, standing, lifting, bending, squatting. Drug Policy • All applicants being considered for employment must pass a pre-employment drug screening and background check. The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting compensation is expected to be: $85,860-$95,000/Year We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.