For a quick application text APPLY1 to 82174As an Operations Manager, Keys your essential job functions include:Customer Relations, Administration, and Compliance: (30%)- Drive a culture of excellence in service delivery to meet and exceed customer expectations.
- Address customer concerns and implement corrective actions as needed.
- Lead and supports implementation of division strategic initiatives with Key Leadership
- Participate in R&D projects to enhance DW's technical capabilities.
- Create a positive, productive working environment consistent with Dent Wizard's Core Values.
- Identify value-added customer solutions.
- Direct inventory process via cycle counts and physical inventories.
- Continuously evaluate and identify supply cost control measures, including inventory control best practices within the key line of business.
Operational Efficiency and Financial Management: (30%)- Optimize service processes and workflows to enhance efficiency without compromising quality, ensuring timely service delivery and adherence to customer SLA's
- Effectively manage resources, including personnel, equipment, and supplies, to achieve optimal service delivery.
- Maintain open and effective communication channels within the team and collaborate with other departments to ensure seamless operations.
- Establish and enforce quality standards to guarantee consistency and excellence in service offerings.
- Responsible for budget adherence, cost control, and identifying opportunities for cost-saving measures.
- Serve as subject matter expert to support technician development and address/solve issues as they arise.
- Promote communication with customers to maintain open lines of communication ensuring all operational objectives are met.
- Ensure adequate coverage for vacations, as well as emergency/unplanned assignments on an as needed basis
- Stay informed about industry trends, customer preferences, and competitor activities to make informed input for strategic planning.
Leadership, Mentoring and Coaching (20%)- Lead and inspire a team of key service technicians and lead/supervisory key technicians to ensure a customer-centric mindset and adherence to service standards.
- Monitor and evaluate team performance, providing constructive feedback and implementing strategies for continuous improvement.
- Execute training programs to enhance the skills and knowledge of the service team, fostering a culture of continuous learning.
- Interview, hire, and onboard new key service technicians providing positive onboarding experience.
- Ensure key technicians adhere to industry regulatory compliance.
- Parter with various enabling function leaders ensuring key technicians and leads or supervisors have working tools, equipment, and fleet.
Sales and Business Development: (20%)- Partner with Sales to capitalize on large scale opportunities within the market.
- Build and solidify relationships with key customers and network to initiate relationships with prospective customers.
- Drive results through sales and negotiation, creating win-win solutions for the customer and Dent Wizard.
Other Duties as AssignedCompetencies Required- Key Technical and Industry Knowledge
- Coach and Influencing
- Results Oriented
- Creativity
- Initiative
Position Requirements- 5+ years of proven leadership/influence experience in a mobile environment where employees are dispersed geographically
- Ability to manage, forecast and coordinate key tech resources to maintain key production.
- Proficient in key duplication/key cloning process and programming
- Full knowledge of key types and key parts
- Ability to manage through conflict resolution with customer operations manager
- Demonstrated organizational skills with the ability to manage multiple projects simultaneously
- Up to 70% travel throughout assigned Division may be required
Physical Job Requirements- Continuous viewing and data input into a computer.
- Ability to lift up to 40 lbs. occasionally.
- Frequent walking, standing, lifting, bending, squatting.
Drug Policy- All applicants being considered for employment must pass a pre-employment drug screening and background check.
The compensation offered for this position will depend on qualifications, experience, and geographic location.
The starting compensation is expected to be:
$85,860-$95,000/Year
We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.
