Job DescriptionAs an A/V Engineer at Uber, you will play a pivotal role in architecting, implementing, and supporting advanced A/V systems across our global office footprint. Sitting within the Digital Experience team, you will apply your technical acumen and engineering discipline to design, configure, test, and optimize A/V solutions that meet the evolving needs of a hybrid workforce and high-impact collaboration environments.
This is a hands-on engineering role requiring advanced scripting/configuration skills, architectural design fluency, and the ability to troubleshoot and maintain high-reliability A/V environments. You will work cross-functionally with Product Managers, IT, Workplace, and third-party vendors to ensure seamless A/V system performance, contributing to engineering excellence through robust documentation, mentoring, and operational rigor.
What the Candidate Will Do
- Design and implement scalable and high-performing A/V solutions in complex, multi-stakeholder environments.
- Write, test, and maintain configuration scripts and automation to deploy and manage A/V systems across Uber offices.
- Proactively monitor and improve A/V system reliability by building observability (alerts, telemetry, health dashboards) into production systems.
- Participate in on-call rotations and respond to escalations, leveraging strong troubleshooting practices to minimize downtime.
- Lead technical design discussions, develop architecture artifacts (e.g., system diagrams, ERDs), and define configuration standards.
- Review peers' configurations/scripts, provide constructive feedback, and raise the quality bar across the A/V Engineering team.
- Mentor junior engineers and contribute to internal documentation, onboarding guides, and operational runbooks to scale team knowledge.
- Partner with Workplace, IT, and Product stakeholders to translate business requirements into technical A/V system designs.
- Identify technical debt, propose solutions to optimize performance and reduce system complexity.
- Represent A/V Engineering in internal forums, contribute to cultural and inclusion efforts (e.g., ERGs), and actively participate in the recruiting and interviewing process.
Basic Qualifications
- Bachelor's degree in Electrical Engineering, Computer Science, A/V Technology, or a related technical discipline, or equivalent practical experience.
- Proven experience engineering A/V systems in enterprise environments (conference rooms, boardrooms, auditoriums).
- Proficiency in configuration/scripting (e.g., Crestron, Q-SYS, Extron, Zoom APIs, JSON, Python, JS, or equivalent tools).
- Deep understanding of A/V control systems, video conferencing technologies, signal flow, audio processing, and A/V-over-IP.
- Experience building and maintaining A/V monitoring and telemetry platforms (e.g., Zoom Dashboard, Logitech Sync, Crestron XiO Cloud).
- Strong documentation skills, including runbooks, design wikis, and SOPs.
- Excellent communication and collaboration skills, especially when working with cross-functional teams and diverse stakeholders.
- Experience leading system troubleshooting during incidents, with a focus on root cause analysis and long-term mitigation.
Preferred Qualifications
- Certifications such as CTS, CTS-D, Crestron Programmer, Q-SYS Level 2, or equivalent.
- Experience with A/V infrastructure in multi-site, global deployments.
- Familiarity with ticketing and configuration management systems (e.g., Jira, ServiceNow, Git).
- Ability to manage A/V integrators and contractors during buildouts and retrofits.
- Experience developing testing frameworks and implementing CI/CD pipelines for A/V system configuration deployments.
- Passion for mentoring and driving continuous improvement within engineering teams.
- Familiarity with accessibility standards and designing inclusive A/V experiences.
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ResponsibilitiesFor San Francisco, CA-based roles: The base salary range for this role is USD $153,000 per year - USD $170,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
