Associate - Technology Services Group

Optimus SBR

$82K — $90K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of experience in technology consulting or related fields.
  • Strong understanding of technology-enabled business transformation.
  • Experience in gathering and documenting business requirements.
  • Proficient in analyzing processes and identifying improvement opportunities.
  • Ability to create professional, client-ready deliverables such as process maps and reports.
  • Excellent communication skills for conveying technical concepts to various audiences.
  • Proficient with Microsoft Office Suite and familiarity with tools like Jira and Power BI.

Responsibilities

  • Support technology consulting engagements related to digital transformation and cloud technologies.
  • Conduct research to assess business needs and technology capabilities.
  • Gather, document, and validate business and functional requirements via stakeholder consultations.
  • Analyze current business processes and systems to identify risks and improvement opportunities.
  • Assist in designing technology solutions and implementation roadmaps.
  • Support client meetings and document findings to maintain project alignment.
  • Contribute to internal improvement initiatives within the Technology Services Group.

Benefits

  • Annual bonus opportunities.
  • Hybrid work model when project permits.
  • 12 paid Optimus Days for work-life balance.
  • Top-tier health benefits including life and disability insurance.
  • Retirement savings plan through Group RRSP.
  • Maternity and parental leave with additional compensation.
  • Company equity offered to managerial positions and above.
Full Job Description
About the role

Join a dynamic and engaging team that thrives on collaboration, innovation, and growth. The Associate role within our Technology Services Group is an exciting, transformative opportunity to contribute to meaningful projects across diverse industries, shaping the future of technology and digital transformation. If you're passionate about problem-solving, collaboration, and emerging technology, this role is for you.

Responsibilities:
• Support technology consulting engagements across digital transformation, technology strategy, systems implementation, data, cloud, cybersecurity, enterprise architecture, and related areas.
• Conduct research and analysis to assess business needs, technology capabilities, industry trends, and solution options.
• Gather, document, and validate business, functional, technical, and user requirements through interviews, workshops, and stakeholder consultations.
• Analyze current-state systems, processes, data flows, integrations, and operating models to identify gaps, risks, and improvement opportunities.
• Support the design of future-state processes, technology solutions, operating models, implementation roadmaps, and governance structures.
• Assist with technology selection activities, including market scans, vendor assessments, requirements evaluation, and solution comparisons.
• Develop clear and concise presentations, reports, process maps, requirements documents, business cases, and other client-ready deliverables.
• Support system implementation and transformation initiatives through planning, testing, data migration, change readiness, deployment, and post-implementation activities.
• Assist with project management activities, including work planning, status reporting, risk and issue tracking, decision logs, and action-item management.
• Collaborate with business and technology stakeholders to clarify needs, resolve issues, and maintain alignment throughout project delivery.
• Translate complex technical information into clear, practical insights for both technical and non-technical audiences.
• Support data analysis, reporting, and visualization activities to inform decision-making and measure project outcomes.
• Participate in client meetings, workshops, and working sessions, contributing ideas and documenting findings, decisions, and next steps.
• Contribute to internal methodologies, tools, knowledge assets, and continuous improvement initiatives within the Technology Services Group.
• Manage assigned work independently, meet project deadlines, and proactively communicate progress, risks, and required support.
• Contribute to the life and culture of Optimus SBR.

Qualifications:
• 4+ years of relevant experience in technology consulting, business analysis, systems implementation, digital transformation, project delivery, data analysis, or a related field.
• Understanding of technology-enabled business transformation and the relationship between business needs, processes, data, people, and technology.
• Experience gathering and documenting business, functional, technical, or user requirements.
• Strong analytical and structured problem-solving skills, with the ability to synthesize complex information and develop practical recommendations.
• Ability to assess processes, systems, data, and stakeholder needs to identify improvement opportunities.
• Experience creating professional presentations, reports, process maps, requirements documents, or other client-ready deliverables.
• Strong written and verbal communication skills, including the ability to communicate technical concepts to non-technical stakeholders.
• Strong organizational skills, attention to detail, and the ability to manage competing priorities in a fast-paced environment.
• Demonstrated initiative, intellectual curiosity, adaptability, and willingness to learn new technologies and methodologies.
• Collaborative and team-oriented approach, with the confidence to contribute ideas and respectfully challenge assumptions.
• Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook.
• Experience with tools such as Jira, Confluence, Visio, Power BI, Tableau, SQL, cloud platforms, enterprise systems, or project management applications is considered an asset.
• Knowledge of Agile, Scrum, Waterfall, design thinking, systems development lifecycle, or change management methodologies is considered an asset.
• Ability to demonstrate the bold, entrepreneurial, hard-working, and client-focused behaviours that support Optimus SBR's culture.
Required Education: Related University Degree (e.g., Computer Science, Information Systems, Engineering, or equivalent).
Preferred Education: Post-Graduate degree, MBA, or other relevant designations strongly preferred.

Interview recording & AI notetakers

During the interview process, we may use transcription or AI notetaking tools. To protect privacy, legal compliance, and interviewer/candidate experience, the use of these tools is not permitted without your prior consent. We will ask for your consent and if you wish to decline, handwritten notes are welcome.

Compensation: Salary range is $82,500-$90,000 CAD

Salary ranges are designed to be competitive. Individual compensation is determined by skills, qualifications, and experience and is subject to negotiation and subject to the candidate meeting the specific requirements or the role. Exceptional candidates may be considered above the top of the range, and pay can increase quickly for those who make a big impact in the role.

A Taste of Some of the Great Benefits at Optimus

Financial
  • Annual Bonus
  • Retirement savings through our Group RRSP program
  • Company equity for Managers and above
  • Maternity and Parental Leave with top up compensation

Flexibility
  • Work in a Hybrid model (when client projects permit)
  • 12 Optimus Days paid

Health
  • Top-tier health benefits
  • Life & disability insurance
  • Health Spending Dollars


So, what's next?

At Optimus SBR, we're all about creating a space where everyone belongs and can thrive. We're committed to diversity and inclusion, welcoming people from all backgrounds. We're proud to back missions like the BlackNorth Initiative to drive real change. Let's build something meaningful together, where your voice matters and fearless ideas can shine.

Accommodation

We are committed to ensuring that our recruitment process is inclusive and accessible to everyone. If you require any accommodations to remove barriers and fully participate in the interview process-such as accessible meeting rooms or captioning for virtual interviews-please let us know. Your needs will be met with respect and confidentiality. We look forward to connecting with you!

Vacancy Status: Existing vacancy within our organization.

Submit your application with your resume today! While we appreciate all applications, only selected candidates will be contacted for interviews.

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