American Express

Associate - Tech Risk & Control

American Express • $70K — $95K *
Phoenix, AZ 85032In-Person
Information Technology
Less than 5 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Systems, Engineering, Cybersecurity, or equivalent experience.
  • Experience in technology risk or operational risk management within a large enterprise.
  • Understanding of the first line/second line/third line governance model (FLOD/SLOD/TLOD).
  • Skilled in converting complex information into clear narratives and executive-ready summaries.
  • Experience in coordinating cross-stakeholder deliverables and managing timelines.
  • Familiarity with technology risk and control domains like change management and incident management.
  • Practical experience with risk and workflow platforms such as Archer or ServiceNow GRC.

Responsibilities

  • Orchestrate the delivery of risk artifacts across teams, ensuring alignment and clarity on scope and timelines.
  • Support the Director in coordinating actions and escalations with governance partners.
  • Develop oversight-ready narratives that connect risk elements into a coherent story.
  • Coordinate action plans, managing dependencies and tracking progress across teams.
  • Ensure remediation actions align with documented risk statements.
  • Synthesize inputs into concise reports for leadership, highlighting trends and focus areas.
  • Reduce friction in processes and standardize expectations for quality across GI.

Benefits

  • Opportunity to enhance skills in risk management in a complex technological environment.
  • Collaborative working environment across diverse teams and stakeholders.
  • Involvement in high-impact decision-making processes.
  • Ability to influence without direct authority and improve cross-GI workflows.
Full Job Description
Job Description

Global Infrastructure (GI) provides the foundational platforms and services that enable reliable, secure technology delivery across the enterprise, working across multiple teams and domains to keep the environment resilient and well controlled. Cross Platform Delivery (CPD) is Global Infrastructure's thin, cross-GI orchestration layer connecting work that spans platforms and teams to enable consistency, transparency, and enterprise credibility without duplicating line ownership.

Role Overview

As an Associate Technology Risk Manager in CPD, you will orchestrate delivery of cross GI risk artifacts, such as MAPs, OREs, and PSRs, when inputs span multiple teams or responsibility is unclear. The role supports the Director by coordinating ownership, actions, and escalation paths with ETS Governance & Control partners so GI delivers a single, consistent narrative and on-time updates without taking on risk/control ownership or remediation execution.

How you will make an impact
  • Drive a consistent GI technology risk posture by synthesizing inputs across teams into one clear view of risk, progress, and priorities.
  • Clarify ownership, decision points, and escalation paths for cross-GI risk initiatives where accountability is potentially distributed or unclear.
  • Improving the quality, completeness, and consistency of GI risk artifacts and updates leverage within GI and across the enterprise.
  • Produce oversight-ready risk narratives that connect issues, events, controls, and remediation into an accurate, enterprise-aligned story.
  • Enable timely decisions by highlighting trends, concentrations, and cross-cutting dependencies, and by escalating when delivery is at risk.


Responsibilities

  • Orchestrate cross GI delivery of risk artifacts (MAPs, OREs, PSRs) where inputs and actions span multiple teams, aligning stakeholders on scope, narrative, evidence needs, and timelines in partnership with ETS Governance & Control.
  • Support the Director by running the cross GI operating rhythm with ETS Governance & Control, and second line partners, coordinating ownership, tracking actions, and driving escalation/decisioning when responsibility is unclear.
  • Develop executive- and oversight-ready narratives that explain what happened, what is changing, residual risk, and the path to closure-grounded in facts and consistent across GI.
  • Coordinate action plans across teams by surfacing dependencies, confirming owners and due dates, and escalating early when progress or accountability breaks down.
  • Partner with ETS Governance & Control and risk/control stakeholders to align on evidence expectations and ensure remediation actions map back to the documented risk statements and control intent (while execution remains with accountable teams).
  • Synthesize inputs into concise reporting and insights for GI leaders-highlighting trends, concentrations, hotspots, and recommended focus areas.
  • Improve cross-GI ways of working by reducing friction in intake, tracking, and reporting, standardizing what "good" looks like while keeping ownership with the accountable teams.


Qualifications

  • Bachelor's degree in Computer Science, Information Systems, Engineering, Cybersecurity, or equivalent practical experience.
  • Experience in technology risk, operational risk, controls, or technology governance within a large, complex enterprise technology environment .
  • Working knowledge of the first line/ second line/ third line (FLOD/SLOD/TLOD) model, including how to partner effectively across Technology, Control Management, Risk, Compliance, and Internal Audit while maintaining appropriate role clarity.
  • Ability to synthesize complex inputs (issues, events, assessments, control gaps, remediation plans) into clear written narratives and executive-ready summaries.
  • Experience coordinating deliverables across multiple stakeholders, including tracking actions, managing dependencies, and operating with urgency in time-bound situations.
  • Familiarity with common technology risk and control domains (e.g., change/release management, resilience, access management, vulnerability management, incident/problem management, monitoring/observability, and third-party/affiliate considerations).
  • Practical experience using risk and workflow platforms and reporting tools (e.g., Archer, ServiceNow GRC, or similar, data visualization and reporting capabilities), with a focus on outcomes and clarity over tool administration.

Preferred skills
  • Cross-platform thinking: Comfortable operating across infrastructure, platforms, and enabling capabilities, identifying patterns and connecting related risks across multiple products and teams.
  • Ambiguity management: Able to define the problem, propose a plan, and drive progress when information is incomplete or ownership is distributed.
  • Executive communication: Strong writing and presentation skills; able to tailor messages by audience and turn complex detail into clear decisions and actions.
  • Influence without authority: Proven ability to build alignment, negotiate tradeoffs, and move work forward through strong relationships and credibility.
  • Continuous improvement mindset: Interest in simplifying processes, strengthening reporting, and improving evidence quality through better ways of working.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Finance & Insurance
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ
AXP
* Ladders Estimates

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