American Express

Associate-Tech Operations Engineering

American Express$80K — $100K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science or Computer Engineering, or equivalent experience
  • 4+ years in application development, maintenance, and production support, with skills in Java and distributed systems
  • Proficiency in Core Java, Spring Boot, and RESTful API development
  • Experience with SQL and NoSQL databases (e.g., MySQL, PostgreSQL, Cassandra)
  • Familiarity with Agile/Waterfall methodologies, CI/CD practices, and DevOps tools

Responsibilities

  • Monitor application and infrastructure health using monitoring tools
  • Configure alerting mechanisms for timely incident response
  • Develop dashboards for system performance visibility
  • Analyze logs and metrics for issue identification
  • Participate in Disaster Recovery planning and execution
  • Perform regular system patching and compliance activities
  • Maintain service accounts and document system configurations

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working arrangements (hybrid, onsite, or virtual)
  • 20+ weeks paid parental leave for all parents
  • Access to global on-site wellness centers
  • Free counseling support through Healthy Minds program
  • Career development and training opportunities
Full Job Description
Associate, Technology Operations Engineering monitors and maintains technology systems or network infrastructure, provides technical support, and collaborates on the development of new technologies and procedures to align with business objectives.

Responsibilities

  • Monitor application and infrastructure health using enterprise monitoring and observability tools
  • Configure and maintain alerting mechanisms to ensure timely detection and response to incidents
  • Develop and maintain dashboards to provide visibility into system performance, availability, and key metrics
  • Analyze metrics, logs, and traces to proactively identify issues and support root cause analysis
  • Participate in Disaster Recovery (DR) planning, testing, and execution to ensure system resilience and business continuity
  • Perform regular system patching and maintenance activities in line with organizational security and compliance standards
  • Support and adhere to ITIL-based change management processes, including planning, documentation, approvals, and post-implementation validation
  • Monitors network performance, troubleshoot connectivity issues
  • Participate in certificate lifecycle management, including provisioning, renewal, and troubleshooting of SSL/TLS certificates
  • Maintain and manage service accounts (Service IDs), including access provisioning, rotation, and compliance with security policies
  • Maintains accurate documentation of system configurations, runbooks, SOPs, and troubleshooting steps, and generates reports on system performance, incidents, and resolutions


Qualifications

Education and Knowledge:
  • Bachelor's degree in computer science, Computer Engineering, and/or comparable experience
  • Minimum of 4+ years of relevant experience in application development, maintenance, and production support, along with hands-on exposure to Java and distributed systems in enterprise environments.
  • Proficiency in Core Java, Spring Boot, and RESTful API development, with a solid understanding of object-oriented programming and service-oriented architecture.


Work Experience:
  • Experience in production support, including incident management, problem resolution, and root cause analysis in mission-critical, high-availability environments.
  • Strong experience with SQL development, data handling, and large-scale datasets across relational databases (e.g., MySQL, PostgreSQL) and exposure to NoSQL databases (e.g., Cassandra, Couchbase).
  • Solid understanding of system utilities, dataset management, file processing, and job lifecycle management.
  • Experience in application debugging, performance tuning, and system optimization to ensure stability and efficiency.
  • Familiarity with Software Development Lifecycle (SDLC) methodologies, including Agile and/or Waterfall.
  • Proven ability to collaborate across cross-functional teams (business, operations, and distributed technology teams) to deliver reliable, end-to-end solutions.
  • Strong analytical, problem-solving, and communication skills, with the ability to operate effectively in a fast-paced environment.
  • Exposure to distributed system design, including scalability, resilience, and performance optimization concepts.
  • Experience working with NoSQL databases (e.g., Cassandra, Couchbase) in production environments.
  • Familiarity with modernization initiatives, including integration between mainframe and distributed/cloud-based systems.
  • Knowledge of CI/CD pipelines, DevOps practices, and version control tools (e.g., Git).
  • Exposure to cloud platforms (e.g., AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes).
  • Understanding of monitoring, logging, and observability tools for production systems, such as ELK (Elasticsearch, Logstash, Kibana), Dynatrace, and BigPanda.


Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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