As an Associate Software Technical Analyst, you will support and enhance Manulife's Canadian investment technology platforms. You will work closely with business partners, product teams, engineers, and architects to help ensure systems are stable, reliable, and continuously improving. This role is well suited for someone who enjoys problem-solving, learning new technologies, and collaborating across teams to deliver practical, real-world solutions.
Position Responsibilities: - Provide technical and application support for internal and external users across core investment platforms.
- Investigate, resolve, document, and track technical issues using a ticketing system, escalating when appropriate.
- Collaborate with engineers and architects to address recurring or more complex issues and improve long-term platform stability.
- Configure software, platform, and infrastructure components to support application development and operations.
- Create, maintain, and contribute to shared script libraries and reusable technical solutions.
- Monitor system performance and recurring issues, sharing insights to help meet service level objectives and support vendor engagement.
- Develop documentation, guides, and learning materials to help users resolve common issues efficiently.
- Proactively suggest improvements to processes and workflows that enhance reliability, efficiency, and user experience.
- Participate in a shared 247 on-call rotation to support platform availability.
Required Qualifications:- Approximately 3 years of experience in a Software Technical Analyst, Application Support, or similar technical role.
- Working knowledge of object and data models, including fields and attributes.
- Experience configuring applications and resolving technical issues in production environments.
- Understanding of IT Service Management (ITSM) concepts and practices.
- Familiarity with Business Process Management (BPM) tools (such as Salesforce or AWD) is an asset, but not required.
- Ability to understand user interfaces and make configuration or template updates.
- Strong analytical, time-management, and prioritization skills.
- Clear written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- A learning-oriented mindset, comfortable building skills through documentation, training, tutorials, and hands-on experience.
Preferred Qualifications: You apply sound judgment to day-to-day technical decisions while receiving guidance and support for more complex or high-impact scenarios.
When you join our team: - Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are
- more than just words.
- As part of our global team, well support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
Referenced Salary LocationWaterloo, Ontario
Working ArrangementHybrid
Salary range is expected to be between$62,850.00 CAD - $104,750.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [redacted] for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [redacted] for more information about U.S.-specific paid time off provisions.
