Otis Worldwide Corporation

Associate Regional Manager, Service Ops - Central

Otis Worldwide Corporation • $80K — $95K *
US-Anywhere
+ 2 other locationsRemote
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma or equivalent required; bachelor's degree preferred
  • 5+ years of elevator industry experience required
  • Management experience required
  • Strong verbal and written communication skills
  • Self-motivated with the ability to manage multiple projects
  • Proficient in Microsoft-based software
  • Willingness to travel up to 50% of the time

Responsibilities

  • Provide ongoing training and leadership to service and repair colleagues
  • Ensure quality of all service and repair operations
  • Investigate and resolve critical customer issues
  • Advocate for digital tools for service colleagues
  • Lead process workshops and ensure adherence to service processes
  • Monitor field tests and data reports
  • Consult with service managers on performance issues
  • Assess improvement opportunities and determine solutions

Benefits

  • 401(k) plan with generous company match and automatic contributions
  • Comprehensive medical, dental, and vision coverage
  • Three weeks of paid vacation plus paid holidays
  • Paid sick leave and wellness incentive programs
  • Life insurance and disability coverage
  • Generous birth/adoption and parental leave benefits
  • Tuition reimbursement program for educational goals
  • Recognition programs for service anniversaries and performance bonuses
Full Job Description
Date Posted:
2026-10-05
Country:
United States of America
Location:
OTTXH: Texas Home Offices Remote Location, Remote City, TX, 06032 USA

On a typical day you will:

  • Provide on-going training, development, and leadership to the service and repair colleagues
  • Responsible for the quality of all service and repair field operations for the operating area; inclusive of ensuring we have the appropriate allocation of resources to meet our customers' needs
  • Investigate and resolve all critical customer issues
  • Advocate for usage of digital tools and applications for our service colleagues
  • Lead process workshops and ensure strict adherence to service processes
  • Monitor field tests as well as first inspection and data reports
  • Consult with service managers regarding problems encountered with service performance
  • Assess improvement opportunity patterns and determine solutions to ensure service projects are completed to satisfaction and within reasonable timeframe


What you will need to be successful:

  • High school diploma or equivalent required; bachelor's degree preferred
  • 5+ years elevator industry experience required
  • Management experience required
  • Ability to thrive in a dynamic, team-oriented work environment
  • Strong verbal and written communication skills necessary to build relationships and set clear expectations with both internal and external stakeholders
  • Self-motivated individual capable of managing multiple projects and responsibilities simultaneously
  • Comfortable working in a technical setting with proficiency in Microsoft-based computer software
  • Demonstrates strong leadership, goal-oriented mindset, and excellent time management and organizational abilities
  • Willingness to travel up to 50% of the time


Additional Comments:

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

What we offer:

  • We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
  • Enjoy three weeks of paid vacation, along with paid company holidays
  • We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
  • Life insurance and disability coverage to protect you and your family.
  • Voluntary benefits, including options for legal, pet, home, and auto insurance.
  • We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
  • Pursue your educational goals with our tuition reimbursement program.
  • Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.


Apply today to join us and build what's next!

About Otis Worldwide Corporation

Otis Worldwide Corporation Careers

Join the Elevating Team at Otis Worldwide Corporation There has never been a more exciting time to explore job opportunities at Otis Worldwide Corporation, a leader in the elevator and escalator industry. As a company that thrives on innovation, leadership, and diversity, Otis offers a range of career paths in engineering, sales, service, and management, among others. Work You’ll Do At Otis, we are committed to driving exceptional growth through innovation in the vertical transportation sector. Join our team to help redefine skyscraper accessibility and efficiency around the globe. Our professionals are not just creating solutions; they are enhancing people's ability to live and work comfortably. Transform Your Career With Otis, you are not just taking a job; you are starting a career that can grow as far as your ambition reaches. Benefit from our leadership in the industry and our commitment to professional development and diversity training. Our culture is one of continuous improvement and opportunity, providing you with the training and tools necessary for success. Innovate with Us Be part of a team that values creativity and forward-thinking. Otis Worldwide Corporation is a place where your skills in technology, problem-solving, and innovation can flourish. We are looking for individuals who are ready to contribute to our legacy of leadership in the elevator and escalator industry and to help us set new standards in safety, efficiency, and sustainability. Internship Opportunities Start your career path with Otis through our dynamic internship programs. Gain invaluable industry experience, work alongside seasoned professionals, and engage in projects that impact millions of people daily. Our internships provide a robust platform for learning and can often lead to full-time employment opportunities. Join Our Global Team Collaborate with over 69,000 employees worldwide in a culture that celebrates diversity, inclusion, and innovation. At Otis, we believe in empowering our team to make bold decisions, encourage leadership at all levels, and support career advancement through networking and mentorship. Benefits of Working at Otis Choose a career at Otis and enjoy a competitive package of benefits designed to support the various needs of our diverse team. From health and wellness programs to retirement plans, we invest in our employees' health, happiness, and future. Explore Job Opportunities Are you ready to elevate your career? Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players. Stay Connected Keep up to date with the latest at Otis Worldwide Corporation through our careers blog. Gain insights from insiders, learn about our innovative projects, and get tips on preparing your resume and acing your interview. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Otis Worldwide Corporation. Join Otis Worldwide Corporation today and be part of a team that is dedicated to excellence and leadership in the global movement industry. Your future at Otis is an open door to innovative challenges, professional growth, and a thriving career.
Learn more about Otis Worldwide Corporation
Size
69,000 employees
Market Cap
$32.6 billion
Industry
Net Income
$906 million
Revenue
$12.7 billion

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