What You'll Do:Product & Platform Support- Partner with the Product Manager, Content Management to support the ongoing evolution of content management platforms and related business capabilities.
- Gather, document, and refine business requirements from stakeholders across multiple functions.
- Support product roadmap initiatives through discovery, testing, validation, implementation planning, and release activities.
- Analyze user feedback, business needs, and operational challenges to identify opportunities for platform improvement.
- Assist in prioritizing enhancements, resolving platform gaps, and supporting continuous improvement initiatives.
- Lead assigned initiatives and workstreams from discovery through implementation, coordinating stakeholders and driving progress with limited oversight.
- Coordinate with business, technology, and vendor teams to support successful delivery of platform enhancements.
Platform Operations & Governance- Support the administration and governance of Adobe Workfront and AEM Assets, including workflows, metadata, user access, content lifecycle processes, dashboards, custom forms, and platform standards.
- Monitor platform usage, adoption trends, operational issues, and opportunities for optimization.
- Coordinate issue triage and resolution activities with technology teams and external partners.
- Help establish and maintain platform best practices, governance standards, and operating procedures.
- Support quality assurance, testing, and release validation activities for new platform capabilities.
- Help identify opportunities to improve content operations, asset management processes, metadata quality, and workflow efficiency across the content ecosystem.
Stakeholder Engagement- Build strong relationships with stakeholders across Marketing, Creative, Content, eCommerce, Technology, and other business teams.
- Facilitate discussions to understand business challenges and translate them into platform requirements or process improvements.
- Lead conversations with stakeholders of varying technical backgrounds, helping drive alignment and informed decision-making.
- Influence outcomes through expertise, collaboration, and trusted partnerships rather than formal authority.
- Work with stakeholders at multiple levels of the organization, including business users, subject matter experts, technology teams, vendors, and leadership.
Adoption & Change Enablement- Support onboarding and enablement activities for new users and teams.
- Coordinate training, documentation, communications, and adoption activities associated with new platform capabilities.
- Partner with change management and business teams to support successful adoption of new processes and functionality.
- Contribute to user guides, best practices, FAQs, and other support materials.
What You'll Bring:- 5+ years of experience in product management, product operations, platform administration, business process improvement, project delivery, or similar cross-functional roles supporting business and technology initiatives.
- Experience working with enterprise business platforms and supporting cross-functional stakeholder groups.
- Strong stakeholder management, communication, facilitation, and relationship-building skills.
- Demonstrated ability to influence outcomes and drive progress without direct authority.
- Demonstrated ability to navigate ambiguity, establish direction when requirements are incomplete, and move initiatives forward with moderate guidance.
- Ability to operate independently and proactively seek answers, clarity, and alignment.
- Strong analytical, problem-solving, and critical-thinking skills.
- Ability to understand complex business processes and think in systems, including how workflows, data, integrations, and users interact across platforms.
- Experience balancing operational responsibilities while contributing to larger strategic initiatives.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Comfortable working with moderate direction while maintaining focus on broader business objectives and delivery commitments.
- Experience with Adobe Workfront is an asset.
- Experience with Adobe Experience Manager (AEM) Assets or other Digital Asset Management (DAM) platforms is an asset.
- Product management or product operations experience is an asset.
- Experience supporting enterprise SaaS platforms and platform governance is an asset.
- Familiarity with workflow automation, integrations, or content supply chain concepts is an asset.
- Experience supporting organizational change, adoption, or platform transformation initiatives is an asset.
We're always looking for great talent! In addition to competitive pay, we offer:
- Comprehensive benefits and retirement programs
- Performance incentives, Continuing Education Programs
- Other perks to support your well-being
- Career growth opportunities and product discounts
Broadband Salary Range: $64,000 - $106,000.
Our typical hiring range is between $64,000 and $90,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.
This posting represents an existing vacancy within our organization.
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
