Role description

Job Title: ServiceNow SAM Functional Consultant

Location: Albany, NY (Remote)

Job Description:

The Software Asset Management SAM Analyst is an individual contributor responsible for the daytoday management monitoring and optimization of the enterprises software asset lifecycle within ServiceNow SAM

This role ensures software license compliance data accuracy and cost optimization by maintaining entitlements reconciling software inventory and discovery data and supporting audit readiness

The SAM Analyst partners closely with ITAM leadership procurement vendor management and technology teams to maintain a trusted system of record in ServiceNow and deliver actionable insights that reduce risk and drive value from the software portfolio

Software License Entitlement Management

Maintain accurate software entitlement records in ServiceNow SAM Pro including purchases renewals trueups and reclamations

Configure and maintain software models in ServiceNow SAM Pro aligning entitlement rights with discovery and SaaS subscription data to ensure accurate license reconciliation compliance calculations and optimization insightsReconcile software license entitlements against deployed and discovered installations to identify compliance gaps and optimization opportunities

Track license terms usage rights and renewal dates for key publishers in partnership with contract and vendor management teams

Maintain a working knowledge of common software licensing models peruser perdevice subscription consumptionbased across major publishers

Support onboarding of software products into ServiceNow SAM Pro ensuring accurate entitlement setup and educating product owners on SAM processes compliance obligations and use of asset data to meet lifecycle management expectations

Data Quality Discovery Compliance

Monitor and improve the quality of software discovery data feeding ServiceNow SAM including normalization of publisher product and version data

Resolve normalization gaps and unmatched discovery records to ensure accurate reconciliation

Partner with DiscoveryCMDB teams to resolve data gaps and duplicate records

Investigate and remediate reconciliation exceptions

Maintain software normalization rules and title mappings within ServiceNow to ensure accurate license consumption reporting

Support internal and vendordriven software audits by compiling entitlement deployment and usage data

Identify software license compliance risks and recommend remediation actions escalating material findings to SAM leadership

Maintain documentation of compliance processes and controls in line with ITAM governance standards

Support testing and validation of ServiceNow SAM enhancements upgrades and integrations

Stakeholder Support

Serve as a daytoday point of contact for Product Owners and business partners with software entitlement compliance or reporting questions

Collaborate with Procurement Vendor Management Security and IT Operations to support software lifecycle decisions

Provide timely accurate responses to ad hoc data requests from stakeholders and leadership

Escalate complex compliance or licensing questions and crossteam dependencies to the SAM Product Manager as needed

Reporting Analytics

Build and maintain recurring reports and dashboards in ServiceNow and ExcelPower BI as needed on license position spend and utilization

Analyze software usage trends to identify underutilized licenses harvesting opportunities and costsavings recommendations

Present findings and recommendations on license position and compliance risk to the SAM Product Manager and business stakeholders

Financial Vendor Support

Support tracking of software spend trueup costs and renewal budgets in partnership with finance and procurement

Help maintain internal cost allocation and chargeback data related to software licensing

Track budget impact of licensing consumption changes renewals and trueups flagging variances to SAM leadership

Support relationships with thirdparty vendors by tracking contract terms entitlements and performance against agreements

Process Tool Administration

Administer and configure ServiceNow SAM Pro workflows forms and reports to support evolving business needs

Ensure catalog readiness for software offerings

Support software lifecycle workflows including request approval procurement fulfillment and retirement

Contribute process improvements playbooks and job aids to elevate the maturity of SAM operations

Support crossfunctional SAM initiatives and projects requiring coordination across ITAM IT and business teams