Via

Associate General Manager

Via • $80K — $110K *
Baton Rouge, LA 70816In-Person
Transportation
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 4-6 years of operations management experience
  • Bachelor's degree required
  • Proven leadership skills with extensive experience managing teams
  • Ability to thrive in fast-paced, high-responsibility environments
  • Strong communication skills with a tactful approach
  • Detail-oriented with a propensity for action-oriented execution
  • Flexible problem solver who embraces change

Responsibilities

  • Manage daily onsite operations ensuring safe and reliable transportation
  • Make quick, informed decisions regarding fleet and driver supply
  • Oversee all aspects of the employee lifecycle for drivers
  • Schedule drivers effectively to meet service demand
  • Act as a liaison between city partners and the community
  • Utilize data to enhance service performance and customer experience
  • Ensure compliance with all operational policies and regulations
  • Lead and develop a cohesive and engaged team of drivers

Benefits

  • Comprehensive benefits package including free medical plans
  • 401K matching program
  • Opportunity to work in a cutting-edge industry
  • Engaged team environment fostering collaboration
  • Potential for professional growth within a tech-driven organization
Full Job Description
As an Associate General Manager on Via's Operations team, you'll be responsible for managing operations using our innovative technology platform. You'll manage a team of local field operators focused on daily operations, driving continuous operational and quality improvements, and growing our services.

This is a fully in-person position with the expectation that you will be onsite 4-5 days per week. There may be a need for early mornings or evenings.

What You'll Do:
  • Manage the daily onsite operations of our service. You'll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
  • Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
  • Manage the full employee lifecycle for drivers - scheduling, PTO approvals, daily inquiries, performance conversations, and adherence to workplace policies.
  • Manage driver work schedules to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations.
  • Act as the operational bridge between city partners, drivers, unions, community leaders, local organizations to help bring the community's goals to life.
  • Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
  • Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.
  • Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:
  • Experienced operations manager, with a minimum of 4-6 years of experience and hold a Bachelor's degree.
  • Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility.
  • Savvy and tactful communicator: you intuitively find the right tone in every situation.
  • Detail-oriented executor: you're obsessively action-oriented, and thrive while operating autonomously.
  • Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams.
  • Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly.
  • Problem solver; you don't accept the status quo and are always looking for creative solutions.
  • Based in the Baton Rouge, LA area or willing to relocate.

Compensation and Benefits:
  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary Range:$80,000 - $110,000 / year.
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

About Via

Via Transportation, Inc. is a global public transport, logistics, and TransitTech company headquartered in New York City. Via licenses its technology to cities, transportation authorities, school districts, universities, and private organizations to help build their own technology-driven transportation networks. It operates in partnership with over 400 local governments across more than 20 countries globally, including the United States, United Kingdom, Canada, Israel, Germany, France, Australia, New Zealand, Singapore, Japan, Brazil, Indonesia, Finland, Spain, Italy, Switzerland, and the United Arab Emirates. In October 2020, Via acquired the logistics company Fleetonomy to accelerate its entry into the last-mile deliveries industry. In March 2021, Via purchased the transportation planning platform Remix for $100M to create the first end-to-end TransitTech platform for cities and transit agencies.
Learn more about Via
Industry
Transportation
Founded
2016
* Ladders Estimates

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