Job DescriptionWhat is the opportunity?Leads a team in meeting firm operational targets while providing support for USD settlements initiating from Fixed Income, Equity and Central Funding business lines. Work efforts are focused against overall effectiveness of the team i.e.: Talent Management, client service levels, process fulfillment, and unit operations. Responsible to lead and develop staff product knowledge against the functions of the department, while ensuring adherence to operational risk issues.
What will you do?- Responsible for overall team results as measured through established Service Partner Agreements, Employee Opinion Surveys, and various other formal and informal conduits.
- Develops and monitors service quality, dealing with Service Partner/Client service issues in a professional manner
- Uses effective communication skills to ensure employees are well informed relative to goals, objectives and achievements
- Acts as an advisor to the department/function and fills in coverage caps when required
- Builds and leverages relationships with Business Partners/Service Providers
- Proactively assess obstacles and identifies opportunities to improve overall team performance
- Actively engages in testing and verification of routine system upgrades, BCP processes, and regulatory initiatives
- Ensures adherence of operations risk policies as outlined in policies, procedures, standards and guidelines instructions and ensures processes and controls are in place to minimize operations risk
- Ensures People, and Process decisions are made within framework of COO Group Management delegations
- Responsible for ensuring input, suggestions, and recommendations on an array of topics are made to senior levels within COO Group and Capital Markets including, but not limited to, people, process, and technology considerations
What do you need to succeed?Must have's:- Post-secondary education or equivalent
- FINRA Series 99
- RBC Learning Mandated Courses
- Ability to manage people and processes
- Strong communication skills
- Ability to follow appropriate escalation channels when necessary
- Ability to work independently and to solve problems using knowledge and experience
- Understanding of the various functions within the department, the procedures and processes, and the risks that need to be monitored
- Strong computer skills
- Strong knowledge of USD securities settlements and clearing depositories
- Strong knowledge of internal trading, operations, and accounting systems
Nice to have's:- Securities Settlement and Clearance Experience
- Operational Risk Awareness
What's in it for you? - A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Flexible work/life balance options
Job SkillsAdaptability, Communication, Crisis Management, Decision Making, Delegating Tasks, Equity Settlements, Group Problem Solving, Interpersonal Relationship Management, Leadership, Long Term Planning, Operational Delivery, Process Improvements, Securities Settlements, Team-Building, Time Management
Additional Job DetailsAddress:RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:Toronto
Country:Canada
Work hours/week:37.5
Employment Type:Full time
Platform:CAPITAL MARKETS
Job Type:Regular
Pay Type:Salaried
Posted Date:2026-07-30
Application Deadline:2026-08-06
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
