Spotify

Associate Director, CRM & Martech

Spotify$160K — $228K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of experience in CRM, lifecycle marketing, or marketing technology, ideally in a B2B or ads context.
  • 5+ years of team leadership experience fostering a collaborative culture.
  • Expertise in developing marketing programs that yield measurable results.
  • Proficient with CRM and CDP platforms (e.g., Salesforce, mParticle) and their effective usage.
  • Skilled in cross-functional collaboration with Product, Engineering, Data, and Sales.
  • Comfortable analyzing data and translating insights into actionable strategies.
  • Experience with experimentation frameworks that guide optimization and strategy decisions.
  • Familiarity with AI technologies and their application in enhancing marketing effectiveness.

Responsibilities

  • Lead strategy and execution for CRM and marketing technology to enhance advertiser interactions.
  • Design and scale effective lifecycle marketing programs through automation and learning.
  • Optimize audience segmentation and campaign management across diverse channels.
  • Manage and evolve the CRM and Martech roadmap in line with business objectives.
  • Collaborate with interdisciplinary teams to create data-driven marketing solutions.
  • Foster the adoption of AI and automation for improved campaign personalization and efficiency.
  • Establish measurement frameworks and attribution models for actionable insights.
  • Develop and lead a high-performing team, setting clear priorities and ways of working.

Benefits

  • Health insurance coverage.
  • Six-month paid parental leave.
  • 401(k) retirement plan with matching.
  • Monthly meal allowance.
  • 23 paid vacation days.
  • 13 paid flexible holidays.
  • Paid sick leave.
Full Job Description
The Advertising Business Growth Marketing team is focused on driving sustainable revenue growth by connecting advertisers to the right audiences at the right time. We build and scale global marketing strategies that power acquisition, engagement, and retention across the advertiser lifecycle. Within this team, CRM & Martech plays a critical role in enabling personalized, data-driven marketing through best-in-class technology, automation, and experimentation.

What You'll Do

  • Lead the strategy and execution of CRM and marketing technology to drive advertiser acquisition, engagement, retention, and revenue growth
  • Design and scale lifecycle marketing programs that improve through experimentation, automation, and continuous learning
  • Build and optimize audience segmentation, lead management, and campaign orchestration across channels
  • Own the CRM and Martech roadmap, ensuring tools and systems are integrated, scalable, and aligned with business goals
  • Partner with Product, Engineering, Data, and Sales to translate business needs into effective, data-driven marketing solutions
  • Drive adoption of AI and automation to improve personalization, efficiency, and speed of insight across marketing programs
  • Oversee measurement frameworks, attribution models, and reporting to enable clear, actionable decision-making
  • Lead and develop a high-performing team, creating clarity around priorities, ownership, and ways of working


Who You Are

  • You have 10+ years of experience in CRM, lifecycle marketing, or marketing technology, ideally within a B2B or ads environment
  • You have 5+ years of experience leading and developing teams, with a focus on building strong, collaborative cultures
  • You are experienced in designing and scaling lifecycle marketing programs that drive measurable business outcomes
  • You have hands on experience working within CRM and CDP ecosystems (e.g., Salesforce, mParticle) and how to leverage them effectively
  • You know how to partner cross-functionally with Product, Engineering, Data, and Sales to deliver integrated solutions
  • You are comfortable working with data and analytics, and can translate insights into clear recommendations and actions
  • You have experience with experimentation frameworks and using testing to inform strategy and optimization
  • You have experience implementing emerging technologies, including AI, and how they can be applied to improve marketing effectiveness


Where You'll Be

  • We offer you the flexibility to work where you work best! For this role, you can be within the North America region as long as we have a work location.
  • This team operates within the EST time zone for collaboration.


The United States base range for this position is $160,147 to $228,781, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.

About Spotify

Spotify is a Swedish audio streaming and media services provider, launched in October 2008. The platform is owned by Spotify AB, a publicly traded company on the New York Stock Exchange since April 2018. Spotify's primary business is providing an audio streaming platform, with the company claiming that it had 345 million active monthly users and 155 million paying subscribers as of December 2020. Unlike physical or download sales, which pay artists a fixed price per song or album sold, Spotify pays royalties based on the number of artist streams as a proportion of total songs streamed on the service. Spotify distributes approximately 70% of its total revenue to rights holders, who then pay artists based on their individual agreements. Spotify has faced criticism from artists and producers including Taylor Swift and Thom Yorke, who have argued that it does not fairly compensate musicians. Spotify has also faced criticism from artists and producers including Taylor Swift and Thom Yorke, who have argued that it does not fairly compensate musicians.
Learn more about Spotify
Size
3,456 employees
Industry
Founded
2006

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