Spotify

Associate Director, CRM & Martech

Spotify$160K — $228K *
US-AnywhereIn-Person
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in CRM, lifecycle marketing, or marketing technology, preferably in B2B or advertising context
  • 5+ years of team leadership experience, with emphasis on collaboration and building culture
  • Proven ability to design and execute lifecycle marketing programs with measurable outcomes
  • Hands-on expertise in CRM and CDP systems (e.g., Salesforce, mParticle)
  • Strong cross-functional partnership skills with teams like Product, Engineering, Data, and Sales
  • Proficient in data analytics with a capability to convert insights into strategic actions
  • Experience using experimentation frameworks to guide marketing strategy
  • Knowledge of emerging technologies, specifically AI, in enhancing marketing effectiveness

Responsibilities

  • Lead CRM and marketing technology initiatives for advertiser growth
  • Design and implement scalable lifecycle marketing programs through experimentation
  • Optimize audience segmentation and manage cross-channel campaign orchestration
  • Develop and maintain the CRM and Martech roadmap to align with business goals
  • Collaborate with cross-functional teams to develop effective marketing solutions
  • Integrate AI and automation to enhance marketing efficiency and personalization
  • Establish measurement frameworks and reporting for actionable decision-making
  • Mentor and guide a high-performing team to achieve clarity on priorities

Benefits

  • Health insurance
  • Six-month paid parental leave
  • 401(k) retirement plan
  • Monthly meal allowance
  • 23 paid days off
  • 13 paid flexible holidays
  • Paid sick leave
Full Job Description
The Advertising Business Growth Marketing team is focused on driving sustainable revenue growth by connecting advertisers to the right audiences at the right time. We build and scale global marketing strategies that power acquisition, engagement, and retention across the advertiser lifecycle. Within this team, CRM & Martech plays a critical role in enabling personalized, data-driven marketing through best-in-class technology, automation, and experimentation.

What You'll Do

  • Lead the strategy and execution of CRM and marketing technology to drive advertiser acquisition, engagement, retention, and revenue growth
  • Design and scale lifecycle marketing programs that improve through experimentation, automation, and continuous learning
  • Build and optimize audience segmentation, lead management, and campaign orchestration across channels
  • Own the CRM and Martech roadmap, ensuring tools and systems are integrated, scalable, and aligned with business goals
  • Partner with Product, Engineering, Data, and Sales to translate business needs into effective, data-driven marketing solutions
  • Drive adoption of AI and automation to improve personalization, efficiency, and speed of insight across marketing programs
  • Oversee measurement frameworks, attribution models, and reporting to enable clear, actionable decision-making
  • Lead and develop a high-performing team, creating clarity around priorities, ownership, and ways of working


Who You Are

  • You have 10+ years of experience in CRM, lifecycle marketing, or marketing technology, ideally within a B2B or ads environment
  • You have 5+ years of experience leading and developing teams, with a focus on building strong, collaborative cultures
  • You are experienced in designing and scaling lifecycle marketing programs that drive measurable business outcomes
  • You have hands on experience working within CRM and CDP ecosystems (e.g., Salesforce, mParticle) and how to leverage them effectively
  • You know how to partner cross-functionally with Product, Engineering, Data, and Sales to deliver integrated solutions
  • You are comfortable working with data and analytics, and can translate insights into clear recommendations and actions
  • You have experience with experimentation frameworks and using testing to inform strategy and optimization
  • You have experience implementing emerging technologies, including AI, and how they can be applied to improve marketing effectiveness


Where You'll Be

  • We offer you the flexibility to work where you work best! For this role, you can be within the North America region as long as we have a work location.
  • This team operates within the EST time zone for collaboration.


The United States base range for this position is $160,147 to $228,781, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.

About Spotify

Spotify is a Swedish audio streaming and media services provider, launched in October 2008. The platform is owned by Spotify AB, a publicly traded company on the New York Stock Exchange since April 2018. Spotify's primary business is providing an audio streaming platform, with the company claiming that it had 345 million active monthly users and 155 million paying subscribers as of December 2020. Unlike physical or download sales, which pay artists a fixed price per song or album sold, Spotify pays royalties based on the number of artist streams as a proportion of total songs streamed on the service. Spotify distributes approximately 70% of its total revenue to rights holders, who then pay artists based on their individual agreements. Spotify has faced criticism from artists and producers including Taylor Swift and Thom Yorke, who have argued that it does not fairly compensate musicians. Spotify has also faced criticism from artists and producers including Taylor Swift and Thom Yorke, who have argued that it does not fairly compensate musicians.
Learn more about Spotify
Size
3,456 employees
Industry
Founded
2006

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