THE ROLE:Client Partners at DEPT® lead on all the creative work we deliver for a suite of clients and they sit in our structure alongside the other 'Directors' (e.g. Creative, Design). We expect an Associate Director, Client Partner to be an expert in truly understanding the clients in their portfolio's business, challenges, goals, and SWOT. You'll represent DEPT® to our clients, adding value to relationships beyond organizational skills, doing a mixture of account management and strategic planning.
This is a remote, US-based role. However, candidates must work East Coast business hours due to collaboration with our UK team.
WHAT YOU'LL DO:CLIENT MANAGEMENT- Work in partnership with senior clients to develop annual strategies
- Hold recurring meetings with senior leadership on the client side focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth.
- Ensure client satisfaction by regularly communicating with senior decision-makers
- Be responsible for high client retention and growth
- Be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients
- Lead new business pitches and proposals alongside leadership and growth team
BUSINESS KNOWLEDGE AND COMPLIANCE- Forecast, reconcile and monitor client revenue and profitability
- Estimate, manage, monitor and reconcile client out-of-pocket funds
- Possess a strong understanding of scope management inclusive of how to track and manage, escalate scope pacing issues
- Manage client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner
- Productize our services within a proposal and SOW
- Author written SOWs, amendments, and other legal adjustments in partnership with contracts team as needed
- Lead contract negotiations and oversee the implementation of commercial agreements
- Proactively pursue cross-sell and upsell opportunities to drive innovation, strategy, and organic revenue growth
- Ensure teams are operating effectively and efficiently towards clients goals while meeting financial revenue targets on accounts
TEAM PARTICIPATION & STRATEGIC LEADERSHIP- Successfully work with all craft teams to effectively drive strategies and work that leads clients to the next level of their business
- Craft strategic responses to briefs and the ability to develop a POV on media, creative content, tech, and data
- Draw conclusions and actionable insights from analysis
- Ensure delivery of work is to the highest possible standard
- Contribute to the creative process by sharing their ideas and experience
- Be accountable for high employee retention and managing direct reports' growth
WHAT YOU BRING:- 5+ years experience in roles servicing clients in an agency environment
- Experience managing large client, social AORs and agency teams
- Experience managing complex campaigns and retainers (experience in organic and paid social preferred)
- Experience with campaign content production and budget management
- Confident with both brand and conversion/direct-response campaigns
- Strong delegation skills with the ability to coordinate activities between multiple projects without directly managing them
- Strong client relationship management skills, including experience working directly with clients on strategy development
- Advanced problem-solving skills
WHAT DO WE OFFER?We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:
- Healthcare, Dental, and Vision coverage
- 401k plan, plus matching
- PTO
- Paid Company Holidays
- Parental Leave
#LI-RemoteThe anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise,
physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible.
US Remote Range
$108,600-$135,000 USD
